Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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Hose does not go down into wand

I purchased a dyson dc15 and the wand does not go down into the hose help!

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It may be that your hose is twisted - disconnect the wand from the hose and stretch the hose out and put it again. Use some baby powder on the metal rod part of the wand in the future and unwind and stretch the hose out after every use. Call the Dyson helpline if the problem continues.

Posted on Jul 29, 2009

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Hi Lorne, it's Jack at Dyson.

I'm not quite sure from your post exactly which parts you're trying to realign. I've attached an image which shows how to attach the wand to the hose, and how to replace the wand on the machine.

If this isn't the information you're looking for, please let me know. If you'd prefer to speak to one of our experts directly, you can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

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I've responded to your previous question in the Dyson DC15 category, but if the model you own is actually a DC24, the directions for checking everything is correct with the machine will be slightly different. Please follow the steps shown in this support guide instead:

http://www.dyson.co.uk/support/help.asp?article=1492&product=DC24-ALLFLOORS

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I'm sorry to hear you're having difficulties with your DC15. If the cleaner picks up as normal through the cleaner head but not through the hose, it sounds as if you have a blockage somewhere in the hose or wand. The easiest way to locate and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.co.uk/support/help.asp?article=832&product=DC15-SY-STD

This should resolve the issue, but if you need any further help, please call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).

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Sorry to hear you're having difficulties with your Dyson DC15. It's probably best if you get in touch with us directly so one of our experts can talk you through the process of releasing the jammed wand. You can call us free on 08002980298 (UK), or 1866MYDYSON. We'll look forward to hearing from you.

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Hi its Darran at Dyson.

If you are able to remove the hose and wand assembly, its worth checking for a blockage as this can cause the wand/hose to be difficult to remove and put back in place.

If you need further assistance, please call our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

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That popping sound is the bleed valve activating - it indicates that there is a blockage in the machine somewhere, probably in the wand if you're saying that there is no suction in the wand.

- Take the wand off the back of the machine - press the two gray buttons to separate it from the hose - hold the wand in the air and look through it - if you can't see the light coming through the other side there's a blockage in the wand - taka a long object like a meytal hanger and remove the blockage.

If that's not the problem, call the Dyson helpline for further troubleshooting, they know what they're doing.

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At the bottomor end of the wand there is a curve hose. That is removable. Pull the wand out all the way and turn that curved piece down. It slides out. There is a little channel. It should come right off. I've been there. Let me know if it helps.
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