How d-o i get my windows 7 64 bit to recognize the scan and fax functions

Disconnect the divice uninstall the driver restart the laptop and then reinstall the driver again restart the laptop then connect the device it works.

Installed driver but Windows 7 and Device Manger recognizes 42 bit USB scanner, but Window Fax and Scan does not see the devise.

download microsoft office for window 7,64-bit

There is a workaround. As you no doubt know, windows 7 doesn't install HP solution center. So, to get a scan from your printer, or to send a fax etc,. you need to go to start > All probrams > Windows Fax and Scan.
From this program you gain all the functionality of your printer/fax/scanner, however the scan buttons do not work on the printer.

I got mine to work. Just set the compatibility mode for the .exe file to Windows XP (Service Pack 2).

It depends a bit on the software you have installed (OS, etc). If you installed the full-featured software before connecting the all-in-one to your computer, you can scan immediately from the computer. For Windows, open the HP Solution Center (by double-clicking on the icon or Start > All Programs > HP folder > HP Solution Center). Put your document to be scanned face down on the scanner glass and close the lid (ADF pages go face up, top edge first). Click the tab in the Solution Center for your HP product (if you have more than one) and click Scan Picture or Scan Document as appropriate. Set the scanner settings in the pop-up window if needed. Click Scan to start the scan. To use the buttons on the scanner, you need to set the destinations for the buttons in the HP Solution Center (Scan to destination for example) and have the HP monitor running on your computer (this listens to the buttons).

Scanners work with bi-directional communication so USB hubs, print servers or bad cables can result in the printer functions working but not the scanner.

If you install the generic OS driver (by connecting the all in one to the computer before installing the software), the printer will work but the scanner will functions will be limited (the scanner buttons will not work but other functions will depend on the OS). Windows XP can acquire scans in Paint (File > From Camera or Scanner). Windows Vista and Win7 add Windows Fax and Scan which will also acquire scans (not in all versions of Vista). Vista also can acquire scans with Windows Photo Gallery.

The printer works similarly with the Mac OS but hte names may be different.

I hope this helps.

Cindy Wells

Unfortunately, it doesn't look like Canon supports this scanner under Vista. Check if the Windows generic TWAIN scanner driver will work. The Canon software won't work. If the generic driver can be installed, then you should be able to acquire scans in Paint (File > Import from Scanner or Camera), Windows Fax and Scan (New Scan) (some versions of Vista) or Windows Photo Gallery (IIRC it works like Paint).

I hope this helps.

Cindy Wells
(Canon wants you to upgrade. I have a different scanner that isn't officially supported past XP and the generic driver works fine. Unfortunately, you can't just use the XP driver in the compatibility mode due to the lack of signed drivers that are required in the 64-bit OS)

I'm confused? The listed product is a Fax/Modem, not an all-in-one. It doesn't have a scan function. To send a document via a fax, you will need to scan it with a scanner (separate hardware) and then fax it. In Windows 7, a program called Windows Fax and Scan is included. If the devices are installed with the correct drivers, you can do the two steps in one program. Open the program, click on New Fax. Select Insert > Pages from Scanner (only available if the scanner was on and connected when Fax and Scan was started). Scan the document; fill in the contact information for the receipient and send. The Contact information may take a few steps since it is a Windows Contact page.

I hope this helps.

Cindy Wells

As from this link , the drivers for most HP printers are already built-in to Snow Leopard. Thus, they didn't recommend reinstalling driver from your HP printer CD. Here are some excerpts regarding scanning feature on Snow Leopard from the link: Scanning: The Scanning interface is now built into Snow Leopard and supported with the Apple Image Capture application. Instructions follow. NOTE: HP Scan Pro software (from Mac OS X 10.4, 10.5) is not supported in Snow Leopard. The HP icon for HP Device Manager still in the dock after upgrade is not functional and should be removed. NOTE: Scan support from pushing the Scan button on the printer is not supported with this version of the scan interface built into Snow Leopard. Scan functionality is supported by scanning directly from the computer.
** there are methods on how you can scan on Snow Leopard from the link that I've given above. But I'll paste here Method 3:

Method three: Scan from Print & Fax > Printer browser

1. From the Apple menu, choose System Preferences .
2. Click Print & Fax .
3. In the list of printers on the left side of the dialog, select the HP All-in-One to view the options in the Print & Fax window.
4. Click the Scan tab, and then click Open Scanner . The Printer Browser window appears.
5. Click the Scan icon at top right of the toolbar to launch scanning. The scan interface opens. Click Show Details to view settings and options.

Important Gotcha: If the Scan or Print icons do not appear in the Printer Browser window toolbar, you need to delete the current HP printer queue and add a new one, as follows:

1. Close the Printer Browser window to return to the Print & Fax preference pane. Or, go directly to the System Preferences > Print & Fax pane.
2. Select your HP printer in the list on the left.
3. Click the - sign at the bottom of the list to delete the product from the list.
4. Click the + sign at the bottom of the list to add the product back to the list.
5. Select your HP printer, and then click Add to create a new print queue. The next time you open thePrinter Browser window, the Print and Scan icons should appear in the toolbar, providing access to Image Capture.

Option one: Scan using Windows Fax and Scan

1. Click the Windows icon ( ), click Programs , and then click Windows Fax and Scan .
   NOTE: The Windows Fax and Scan option is available in the Business, Ultimate, and Enterprise editions of Windows Vista. If you have the Home Basic or Home Premium edition of Windows Vista, skip to Option two: Scan using Paint .
2. Click New scan .
3. Click File , and then click Scan .

Option two: Scan using Paint

1. Click the Windows icon ( ), click Programs , and then click Accessories .
2. Click Paint .
3. Click File , and then click From Scanner or Camera .
4. Click Scan .