Are you using OEM cartridges or reloads? Sometimes the reloaded cartridges gum up the nozzles especially the black ink. If you have not tried an OEM black cartridge I woud try it.
You can remove the carriage and gently wipe the heads with a damp (water only) soft cloth. The same on the cartridge.
Does the status show that the black ink is being sensed?
Do you have another cartridge that you can try. It is possible that the cartridge is defective.
I think you're at the point of having to take the printer into a service center. The disassembly and replacement of the carrier is not something you should try yourself. Sorry.
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I have been using the OEM cartridge - but regardless, is there a way to clean the head?
When I did the test, it does not list that cartridge - just 6c (2 samples),6m (2 samples) ,6y and 6BK.
Did try that... trying to figure out how to remove the carriage to try to clean it - any tips?
thanks for trying to help me - I appreciate it.
Regards
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