20 Most Recent Canon DR-3010C Pass-Through Scanner Questions & Answers


ring pepsi direct on the phone but I doubt it as it is a popular drink

Canon DR Office... | Answered on Apr 27, 2016


It sounds like you diagnosed it.
The tray "paper detect sensor" thinks it has paper in it, and if it doesn't have paper in it...there's a problem with the sensor.
Take the tray off and inspect the sensor. Blow out around the sensor and it's PCB and make sure it is not out of position. Check the sensor lens for anything blocking it, and retest. If it still shows always on, then replace the sensor. Press the "count only" button to illuminate it, and press the "start" button. If the scanner works properly (tray lifts, pulls paper through the scanner, and counts it)...well then you have software or connectivity issue.

Hope that helps,
Scan-R-Store Scan Store provides service and maintenance contracts on all Canon Fujitsu...

Canon DR Office... | Answered on Jan 24, 2015


P007 indicates that a document has jammed before exiting the registration post sensor. Make sure the path is clear and no staples are stuck in the rollers. I like to use a microfiber cloth, with a small amount of 50/50 alcohol on it, to wipe down the entire feed path; top and bottom. The microfiber cloth will grab staples that may be wedged between the rollers/roller openings. Beyond that, it could be a timing issue from a bad/loose drive belt. Actually, there are quite a few things that could cause a paper jam before exiting the post registration sensor. Wipe it down and let me know.

Scan-R-Store

Canon DR Office... | Answered on Jan 24, 2015


There are a set of gears that convert motor rotation into lifting of the tray. Check if the gears are aligned properly. Any stapler pin jammed inside can stop the gear, while the motor pushes it forward. This will create noise. Very unlikely that these motors fail. Also clean the paper sensor in the tray.

S. Mohan, India

Canon DR Office... | Answered on Dec 27, 2014


I havent faced this problem. Try default option initially then try your settings. If this does not work, uninstall CP3 and reinstall it.

S. Mohan, India

Canon DR Office... | Answered on Dec 27, 2014


The motor that drives the pickup roller is faulty.

Canon DR Office... | Answered on Dec 27, 2014


Canon P/N MG1-4225-000 DR-9080C
Contact NWRS (www.nwrsinc.com/) & try to have the reading unit refurbished.

Canon DR Office... | Answered on Jun 11, 2014


It sounds as though your scanner is quite old and had a lot of use - this model is now discontinued. If you get it repaired, it will probably not be worth the expense, and it maybe better to upgrade, maybe with a 7510?
You may get help from the Canon website at
http://www.usa.canon.com/cusa/support/office/imageformula_scanners/imageformula_dr_5010c_6030c/imageformula_dr_5010c_color_production_scanner#ServiceAndSupport
I searched for 'motor pick up error' and it gave a download for firmware

Canon DR Office... | Answered on Jan 16, 2014

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