NorStar Recent Questions, Troubleshooting Help & Support

Try swapping them with phones that are working. Make sure they are not in DND as well.

Dear Annabelle,Is the machine call pilot 100 or 150.if 100 the 2 leds in your left hand side should be on also in your right hand side the middle led should be on same for 150 the 4 leds in your left hand side should be on.1) Try to unplug the power cable and re-connect it again.2) Make sure that the the output telephone cable [100 (2 pair) or 150 (4 pair)] depends on the device comming from the call pilot to the Nortel PABX connected properly from both sides. dont hesitate to contact me if you are facing any doubt.Goodluck and Kind Regards;Ahmed Safaa El-DeebTelecom & Network Engineer

Have you contacted Norstar?

I think an autodial button for that co-worker may be stuck, try jiggling the autodial buttons to unstick it.

press feature #65

press feature *3, press the transfer button, press feature 70

I would say you have all your mailboxes used up. See if you need all the mailboxes programmed up, maybe you can delete one from another user.

https://www.youtube.com/watch?v=jUR8ABSJ_W0