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Hmmm, sounds like you may need to replace some equipment. If they are using the handsets, I would replace the handsets first (lots on eBay). Then, if that doesn't fix the problem, try handset cords, then replace the phones. You can also just upgrade your system since these phones are pretty old.

NorStar M7208... | Answered on Jun 01, 2020

It sounds like you may be trying to use this phone with a landline. These phones have to be used with a phone system (616KSU, 8x24 KSU). Your phone could be working, but the contrast is bad. You can adjust by Feature *7. Also, Check the connections for your panel if you do have a panel. The wiring does not matter at the distribution panel because they can be switched. There is not a positive or a negative.

NorStar M7310... | Answered on Jun 01, 2020

You will need to enable it in programming. Access programming by dialing Feature **266344, then using 266344 for your password. Your password may be different. Contact your phone company for more details. Scroll to "General Admin". Scroll to "Permissions". Enter set number. The first option is "Full handsfree:N" Press CHANGE to set it to "Y". Scroll to HF Answerback and adjust it to "Y" to complete the process. Press Rls to exit programming.

NorStar Meridian... | Answered on Jun 01, 2020

It could be that whoever is paging is not paging all the zones. To page all zones, dial Feature 610

NorStar Meridian... | Answered on Jun 01, 2020

You can adjust the ringer of your Nortel phone by dialing Feature *6, then using the volume bar to adjust the ringer while the tone is playing, or dial Feature *80 to adjust it there.

NorStar T7316E... | Answered on Jun 01, 2020

Reset voicemail box and when the set up the voicemail on there phone and record there greeting make sure they record there name as well then it will play the extensions recorded name

NorStar Meridian... | Answered on Apr 05, 2020

Make sure you are playing the same greeting number you are recording

NorStar M7324... | Answered on Apr 05, 2020

The extensions must be added to a ring group and the the number programmed to ring that group

NorStar T7316E... | Answered on Apr 05, 2020

If it is on all phones it sounds like the system defaulted and needs to be re programmed

NorStar T-Series... | Answered on Apr 05, 2020

Switch jacks that they are plugged into and see if that don't fix it

NorStar M7310... | Answered on Apr 05, 2020

You would need to change the ccr tree

NorStar Meridian... | Answered on Apr 05, 2020

Set relocation will not help if it is not the same model phone your buttons will be all messed up

NorStar... | Answered on Apr 05, 2020

You are picking up background noise as well as what you are trying to say. The mics are sensitive if you are moving papers or have a fan blowing that will cause the issue you have described

NorStar Meridian... | Answered on Apr 05, 2020

It would need to be programmed to do it.

NorStar M7310... | Answered on Apr 05, 2020

Without having the programming manual on hand for this switch I have to generalize from other switches. Double check your auto forward settings within your hunt groups. It sounds like you have auto forward set wrong. If you have the voice mail set to engage on the 4th ring try changing that to engage on the 6th ring with the forward within a hunt group to forward to next available on the 3rd ring, see if that helps.

NorStar Cics 6.1... | Answered on Dec 05, 2019

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