NorStar Lands Phones - Recent Questions, Troubleshooting & Support


Norstar Common Voicemail Features To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.

To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message

To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign
4. Press the OK softkey

To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together

To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred

To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording

To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting


took this from a guide i found, helped me out

NorStar M7310... • Answered on Oct 27, 2020


Hmmm, sounds like you may need to replace some equipment. If they are using the handsets, I would replace the handsets first (lots on eBay). Then, if that doesn't fix the problem, try handset cords, then replace the phones. You can also just upgrade your system since these phones are pretty old.

NorStar M7208... • Answered on Jun 01, 2020


It sounds like you may be trying to use this phone with a landline. These phones have to be used with a phone system (616KSU, 8x24 KSU). Your phone could be working, but the contrast is bad. You can adjust by Feature *7. Also, Check the connections for your panel if you do have a panel. The wiring does not matter at the distribution panel because they can be switched. There is not a positive or a negative.

NorStar M7310... • Answered on Jun 01, 2020


You will need to enable it in programming. Access programming by dialing Feature **266344, then using 266344 for your password. Your password may be different. Contact your phone company for more details. Scroll to "General Admin". Scroll to "Permissions". Enter set number. The first option is "Full handsfree:N" Press CHANGE to set it to "Y". Scroll to HF Answerback and adjust it to "Y" to complete the process. Press Rls to exit programming.

NorStar Meridian... • Answered on Jun 01, 2020


It could be that whoever is paging is not paging all the zones. To page all zones, dial Feature 610

NorStar Meridian... • Answered on Jun 01, 2020


You can adjust the ringer of your Nortel phone by dialing Feature *6, then using the volume bar to adjust the ringer while the tone is playing, or dial Feature *80 to adjust it there.

NorStar T7316E... • Answered on Jun 01, 2020


Reset voicemail box and when the set up the voicemail on there phone and record there greeting make sure they record there name as well then it will play the extensions recorded name

NorStar Meridian... • Answered on Apr 05, 2020


Make sure you are playing the same greeting number you are recording

NorStar M7324... • Answered on Apr 05, 2020


The extensions must be added to a ring group and the the number programmed to ring that group

NorStar T7316E... • Answered on Apr 05, 2020


If it is on all phones it sounds like the system defaulted and needs to be re programmed

NorStar T-Series... • Answered on Apr 05, 2020


Switch jacks that they are plugged into and see if that don't fix it

NorStar M7310... • Answered on Apr 05, 2020


You would need to change the ccr tree

NorStar Meridian... • Answered on Apr 05, 2020


Set relocation will not help if it is not the same model phone your buttons will be all messed up

NorStar... • Answered on Apr 05, 2020


You are picking up background noise as well as what you are trying to say. The mics are sensitive if you are moving papers or have a fan blowing that will cause the issue you have described

NorStar Meridian... • Answered on Apr 05, 2020


It would need to be programmed to do it.

NorStar M7310... • Answered on Apr 05, 2020

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