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The fan unit behind the wall inside the freezer may have frozen over.
Even though you see no ice inside the shell of the freezer, it can still have blocks of ice behind the back wall.
So remove the 3-4 screws holding the back wall, remove it and check on the ice there.
Make sure it is completely defrosted or ice melted before reconnecting. Leave the wall off while you connect it to make sure the small fan is kicking in.
IF the fan does not kick in. you can get a replacement for $15-$20 at any fridge parts supply house. It is easy to disconnect and reconnect.
If the unit is running in cold weather than there is ice building up on the coils located outside. This is normal in that the unit is running in heat pump mode heating inside and cooling outside, After the unit detects the ice build up it briefly reverses the cycle heating the outside coils melting(defrosting) the ice which you observe as water on the pad.
Whenever the water lingers inside the freezer, it freezes. If the valve has a slow leak, or the final outlet tube is scratched, ice can build up and eventually block entry.
A hair drier on the area where water enters the freezer might clear up the problem. I'm not sure that's a prescribed method to melt the ice though. Defrosting the freezer could thaw it out, but where do you put the frozen items?
If a brand new unit is spitting water, i waould suggest that it is short of refrigerant... Get your installer back or the Manufacturer.. You need to hold An ARC licence to do this ( In Australia)
You need a new ice maker in this unit. This is a very simple repair to perform. You will just need to provide us with your brand and model number so we be sure to get the correct parts for your specific unit.
We also are able to provide parts removal/installation instructions for folks that choose to fix their own.
We look forward to working with you and hope you have a great evening.
Hi, Is this a wwhirlpool brand fridge?
The drain is plugged in the freezer section. If I could get model #,I can get you ezact instructions.
If the floor panel in the freezer has screws holding it in, remove the fllor panel. Now you will need to remove the rear panel inside the freezer as well.
If this is a Whirlpool brand, there is an after market drain heat strip that you will need to add to the defrost heater.
Please let me know if I can assist you further.
Generally, icing is the result of too much water vapor inside the unit, blockage of the circulation channels and too much packing in of the box. The water vapor is generally caused by: uncapped items in the fridge, opening the door too often, humid conditions, bad door seals. There is of course, there is a possibility that the defrost cycle on the unit is not working. About once a day, depending on the brand, you should notice that the fans and compressor don't run and you should hear a bit of creaking, sloshing or other strange noises as the ice melts. If this is not happening, your defrost timer or the coil it heats could be bad.
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