Kenmore Refrigerators - Recent Questions, Troubleshooting & Support


I fixed it. ER FF is "Error Freezer Fan." Once the evaporator fan stops turning for more than 115 seconds, this error message will be displayed. This fridge is poorly designed and is not designed with air gaps or enough air gaps to allow air behind the back panel of the freezer where the fans and condenser coils are located thus causing ice to build up around the fan and it's ability to spin. The evaporator fan helps cirulate the cold air generated by the condenser coils.

The fix is (1) defrost your refrigerator which means you'll loose all your food if you don't have another unit to keep the food in until it's done defrosting or (2) to dismantle the entire freezer by removing all the trays and railing so that you can pull the back panel far enough to get the front end of a hair dryer over the top lip of the panel to melt the ice. My unit had ice build at the top right and left corners behind the panel. I opted for the latter and didn't have to throw any food away.

This is going to be an annual chore if I want to keep this refrigerator. We should all ban together and call for a recall.

Kenmore 73502 /... | Answered on May 25, 2020


Kenmore... | Answered on May 06, 2020


Ted,
The arm should be down. The down position applies power to the control module... when the arm is up power is off. It's the opposite of a light switch.

SG

Kenmore Elite... | Answered on Apr 28, 2020


I cannot locate any model number with what you have provided. Schematics for boards in appliances are very difficult to obtain. They are proprietary. You may end up having to test each component with test equipment. There are several type of test gear that you may need.

Kenmore... | Answered on Apr 19, 2020


Hello larry! You can clean the drain right inside of your freezer.
Here's some video tutorial on how to clean from above .




https://youtu.be/Pc5He1bImUQ

Kenmore... | Answered on Apr 13, 2020


Som relay or switch cudda gut fried..unplug it for fewmin n see if anything clears..if not ull need tests done by atech. If its an old unit umay b bettr off replacin cause itll b anothr part down road$

Kenmore... | Answered on Apr 13, 2020


Great advice from medeer, I had the same ER DH error code, and my refrigerator began to warm up. I replaced the defrost thermostat assembly part # 6615JB2005H which is located inside the freezer, on the right side behind the white plastic panel. I accessed it by removing the freezer door, all components inside the freezer, and the tracks mounted on the sides of the freezer. Be careful when removing the white panel because a fan is mounted to the left side of the white panel and plugs into the back left side of the freezer compartment.
Found the green technical data sheets under the refrigerator in a small plastic bag near the front.
My refrigerator is 20 months old, just a few months past the warrentee,

Kenmore Elite... | Answered on Apr 02, 2020


if I could see it perhaps I could tell however have never seen one

Kenmore... | Answered on Mar 23, 2020


Check to see if the unit it level, sounds like it is not. The unit may be like a Samsung model that has this issue. The tray that catches the ice is supposed to be slanted towards the back of the unit.

Kenmore... | Answered on Mar 21, 2020


go find the manual at sears website and check it out

Kenmore... | Answered on Mar 15, 2020


Evaporator fan may be variable speed depending on need. Spray the motor bearing with dry silicone spray.
www.jigaloo.ca
Jig-A-Loo, an invisible silicone-based lubricant and water-repellent that doesn't stain or stink. It stops squeaks, lubricates, loosens and prevents rust and dust. ‎JIG-A-LOO lubricant · ‎Retailers · ‎Garage Door Lubricant · ‎Uses

Kenmore... | Answered on Mar 10, 2020


Pull it out and clean the back. When you re position it, put it in a slightly different spot. If it has a kick strip and filter at the bottom, clean that too. The humming is caused by harmonics and just needs a small change to get rid of it.

Kenmore... | Answered on Mar 09, 2020


This can be a complex problem. Test whether the defrost heater circuit is getting 120 v from the main control board. If it is getting the voltage, the main control board is okay. You could have a broken heating element or a blown fuse in the defrost control assembly. Here's a video for a different error code that shows how to access the freezer evaporator in that type of refrigerator: youtube.com/watch?v=a4MdwuoN3jc Unplug the refrigerator and use the procedure in that video to remove the evaporator cover in the freezer. Check the resistance through the defrost heater and replace it if it's electrical open (measures infinite resistance). If the defrost heater is okay, you may need to replace the defrost control assembly which contains the defrost thermistor and fuse. You might want to call a service person on this.

Kenmore... | Answered on Feb 19, 2020

Not finding what you are looking for?
Kenmore Logo

15,690 questions posted

Ask a Question

Usually answered in minutes!

Top Kenmore Refrigerators Experts

Jimmy

Level 2 Expert

61 Answers

fpreston

Level 1 Expert

7 Answers

Cindy Wells

Level 3 Expert

6099 Answers

Are you a Kenmore Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...