Here is a site with an exploded diagram and parts list if it help: http://www.partswarehouse.com/Dyson-DC25-Upright-s/3887.htm
SOURCE: My Dyson Ball DC25 Animal will not stand upright?
Hi its Darran at Dyson.
Its possible that the stabiliser pedal has popped out of place. For help on how to resolve this, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).
Kind regards
Darran
Dyson Customer Service
SOURCE: Hi, pressing the big red foot button on the dc25
sounds like the ball cradle is worn out, the springs are too stretched to pull the handle release pedal back into place. you can do one of two things, replace the cradle assy, or just lift the red pedal up when you raise the handle
Official advice and support for Dyson technology
SOURCE: the ball on the dc25
Hi there,
Sorry to hear you're having difficulties with your DC25. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The easiest way to do this is to follow the steps shown in our guide:
http://www.dyson.com/support/help.asp?article=1156&product=DC25-ALLFLOORS
Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the silver brush control switch located next to the red on/off switch.
By following these steps, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.
Kind regards,
Jack
Dyson Online Customer Support
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