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Posted on Feb 12, 2011

Is my water heater still under warranty leaking water on top of heater and out from bottom and from plate

1 Answer

A

Anonymous

1) If water heater is leaking, I suggest you protect yourself first.
http://waterheatertimer.org/Emergency-steps-for-leaking-water-heater.html

2) You have to do some work to find out if tank is under warranty.
-Contact manufacturer: http://waterheatertimer.org/Water-heater-manufacturers.html
-Contact installer: If plumber installed heater, then installer backs warranty for some manufacturers. If you installed heater, then warranty is less or void
-Look at paperwork and manual that came with water heater and read about warranty coverage
-Look at markings on tank to see if tank is 6 year, 15 year etc
-Warranty is based on date of manufacture: To find date of water heater, look at serial number located on label on side of tank:
Open link below for serial number decoder by manufacturer.
http://waterheatertimer.org/pdf/WaterHeaterSerialNumberDecoder.pdf

3) If tank is older than 6 years, and tank label shows this is a 6-year tank, then tank is no longer under warranty.
If you have a lifetime tank, then warranty is in effect, so contact manufacturer.

Open following link to see troubleshoot checklist for leaking water heater:
http://waterheatertimer.org/Leaking-water-heater.html

Other things to consider:
-If tank rusted out after a few years and installer did not install a jumper wire between hot and cold pipes, then tank warranty will probably not cover tank.
-If tank rusted out and you have water softener, and did not inspect anode rod or maintain water heater, then you did not read manual or maintain heater, and warranty might not cover problem.
-I suggest you read water heater manual cover to cover so water heater will not start leaking.

Other useful links:
http://waterheatertimer.org/Clean-sediment-out-of-water-heater.html
http://waterheatertimer.org/Replace-anode-rod.html
http://waterheatertimer.org/9-ways-to-save-with-water-heater.html

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When water heaters start leaking, it's time to replace it. Check your warranty, maybe you can get a free replacement. Some models have a 10 year warranty. Good luck!
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1) Copy following link for detailed troubleshoot resources:
http://waterheatertimer.org/How-to-troubleshoot-electric-problems-with-water-heater.html

2) How are you testing a 240Volt water heater and getting 12.5? Or 60?

If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

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We have a ge electric water heater - last night we set a new jug of detergent on top of it over the electric plate on the top of the unit - it had a hole ( small leak) in the bottom - it leaked all night...

You flooded water heater wiring compartment with detergent, and the wires were shorting so you turned off power and cleaned detergent. Now water heater doesn't work.

1) The heat from shorting might have tripped ECO reset button.
Open top cover on water heater, and push in red reset ECO button.
http://waterheatertimer.org/images/Jly-022-thermostat2-175.jpg
Be sure to re-install insulation and cover.

Other steps:
2) Turn off power. Remove wire nuts. Cut off copper ends of wire, and re-strip each wire so fresh copper shows. Make sure no detergent is on the copper. Use new wire nuts and twist very tight against copper wire.
3) Cut back burned ground wire. Remove ground screw and clean thoroughly. And then reattach clean copper to ground screw.
4) Turn power back on.

5) If water heater still does not work, then test across top two screws on upper thermostat for correct voltage.
http://waterheatertimer.org/images/Jly-022-thermostat3-175.jpg
http://waterheatertimer.org/Test-electricity-to-water-heater.html

Add a comment for more help.

Take a moment and rate answer for accuracy:
And take advantage of fixya expert assistance live.
For a price, expert works with you while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.
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Hi,
That is very common when the water heater springs a leak...the water will seep through the inside and run out the bottom...

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I wrote a page on leaking water heaters with resources and information:
Page lists things to check.
http://waterheatertimer.org/Water-at-bottom-of-water-heater.html

Also run hand over tank to find warm spot that says where leak is coming from
A rusted tank cannot be repaired.

If your tank is rusted out, it might burst open and flood the area.
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Turn off heat source to water heater.
Turn off water valve located above tank.
Open tub faucet on hot side and relieve pressure from tank.

You can limp along with a leaking water heater by turning it on when hot water is needed.
For example a shower uses 5-9 gallons hot water.
Turn gas water heater on for 15-20 minutes.
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