Whirlpool Water Heaters - Recent Questions, Troubleshooting & Support


The only Whirlpool electric heater I know with control board is Energy Smart electric:
Open following link to identify product and download sample manual:
http://waterheatertimer.org/Whirlpool-Energy-Smart-electric.html

First of all, the water heater is always full of water.
When you turn on hot water tap, hot leaves top of tank, and new cold water immediately enters bottom of tank through the dip tube. The tank never has air pockets as these would damage tank as explosive steam would fill that pocket ... remember they used to run locomotives with steam power.
So the tank is always full of water, and you know that since no air comes out of the hot water faucet.
http://waterheatertimer.org/How-it-works.html

You did not say if this is new heater, or if heater was working correctly and stopped functioning.

What you describe does not sound normal.
I suggest calling Whirlpool at 1-877-817-6750.
You need to have serial number and model number from label on side of tank so product can be fully identified by Whirlpool.

If control board is bad, they will know and will sell you new board.
Installation is easy, and wires are color coded.
Replacement comes with instructions.

Add a comment with your experience so others with same-similar problem can benefit.

Add a comment for more free help.
Also take advantage of fixya expert assistance live.
For a price, expert works with you while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.

Whirlpool Water... • Answered on Oct 18, 2020


My first suspect is the thermocouple has failed (they should be changed periodically, every 5-7 years as they do fail). Without the signal from the thermocouple, the gas valve can not open and start the ignition process.

Whirlpool Water... • Answered on Jan 18, 2020


Whirlpool sold the AO Smith brand flue damper, and the atmospheric models ... both models have different honeywell gas controls... Error codes, service manuals and troubleshoot appear following link: http://waterheatertimer.org/How-to-troubleshoot-gas-water-heater.html#honeywell There is no specific service manual available for the flue damper series in 2019

Whirlpool Water... • Answered on Nov 10, 2019


6 flashes is typically found with power vented and flue damper type heaters ... whirlpool never sold a power vent, but they did sell the AO Smith brand flue damper series heater. The following manual suggest the problem is either gas supply or pilot assembly. http://waterheatertimer.org/pdf/Power-damper-troubleshoot-parts-manual.pdf More resources on following link: http://waterheatertimer.org/How-to-troubleshoot-gas-water-heater.html#honeywell

Whirlpool Water... • Answered on Nov 04, 2019


it is a WATER HEATER. you do not need to heat HOT water. Gas or electric? Electric = turn power on Gas = instructions are on gas valve or in your manual. does not light = verify a spark at burner when you push button (can be hard to see, turn off lights), verify gas valves are on and another appliance has gas, call for service.

Whirlpool Water... • Answered on Sep 05, 2019


Water heaters only have a top and bottom thermostats which seldom go bad. Heating elements wear out most often. If you are running out of hot water too quickly kill the power drain the tank and remove bottom heating element using a special large socket. Visual inspection should tell you if it is melted. If it is ok check the top heating element. If the heater was on and the tank not full the top element will go first. Elements never operate at the same time

Whirlpool Water... • Answered on Mar 21, 2019


CONTROL PANEL LOCK - Holding this button for more than 3 seconds switches the lock mode on or off. When the User Module is locked, a symbol and "Lock" text will be visible on the display. No model posted, so used the following energy smart http://www.whirlpoolwaterheaters.com/media/123507/318686.pdf

Whirlpool Water... • Answered on Mar 04, 2019


DO NOT EVER perform a "work-around" for a safety device on ANY device. Call for service!!!!!

Whirlpool Water... • Answered on Dec 18, 2018

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