Under "Print Cartridges" on my printer screen is

Enter in the mantenace mode and select head cleaning,roller cleaning.

It should be under where the ink cartridges sit while the printer is waiting for a print job. Also, depending on the printer, you may have to do some taking apart.

Get a new Yellow cartridge cos that one might have been congealed.

Each cartridge having printing life, as long as cartridge health condition is good it won't gives any trouble. Subjected series printer having mono & colour cartridges,1. Remove both cartridge from the printer 2. Switch on & wait till message appears for insert the cartridges..3. Insert mono(Black) cartridge, close the door & wait till message appears on screen. If message appears same as cartridge error mean that mono cartridge is faulty replace it, if message appears like insert another cartridge, it's confirmed that colour cartridge faulty.. Replace it..

i assume that everytime you try to print you get the same message. i sometimes get cartridge unrecognised on my epsom. I have to remove the cartridge, wipe the chip on the cartridge and reinsert.

If this doesnt work please specify printer model and if using original epsom cartridges.

Try to check the Print Cartridges if they still have ink in them. or try to do a Semi-Full Reset. combo would be: - "print photo" + "red eye removal" buttons pressed together - printer will not ask you to enter the combo - release the buttons you pressed then - press "red eye", "print photo", "red eye" in sequence - scroll down or right until you find resets menu - press ok - scroll down or right until you find semi-full reset - press ok
- your printer should turn off, wait for 3 minutes before turning the printer back on

Welcome to FixYa!

Try to reset the printer by doing the following;

1. Turn ON the printer.
2. Disconnect the USB printer cable at the back of your printer while the printer is ON.
The USB printer cable looks like the image below.



3. Open the Cartridge Door and remove the cartridge. Refer to the image below.

.
4. Wait for the "Insert Cartridges" message to display on the message screen of the printer.
5. Disconnect the power cord from the back of the printer.
6. Wait for 1 minute.
7. Reconnect the power cord.
8. If the printer does not turn on, use the power button to turn it on.
9. Reinsert the cartridges.
10. If the printer prompts you to print a calibration page or requests for a cartridge alignment, please do so.
11. Reconnect back the USB printer cable and try to print.

I hope that this would be helpful to you, thank you for usng FixYa!
Jas247

Try using the HP Print Diagnostic Utility in Windows - HP Customer Care (United States - English).

If you need more help come back.Post / thumbs / testimonial are welcome!

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Try reinstalling the driver and Software . Or try by connecting to another machine

Try using the HP Print Diagnostic Utility in Windows - HP Customer Care (United States - English),

If you need more help come back.Post / thumbs / testimonial are welcome!