The hand held attachment no longer has suction. The hose collapses when I try to use it. Have cleaned the vacuum thoroughly and the filter. This still happens. Ive taken all the parts off and cleaned in there too. What else can i do?

Check the suction from the hose for rge tools see if there is suction

also check to see if there is a obstruction on the short hose to the nozzle

clean the hoses and any part connecting the actual vacuume to the floor attachment.... probably clogged or not getting a good seal....if the motor sounds like its going faster (higher pitch) then its clogged up.....

click the link below for full instructions
http://www.youtube.com/watch?v=kWFn6dF1ah8

Try this:
Detach hose, turn on vacuum, hold hand in front of intake to check airflow/suction. If it seems good, you either have a clog in the hose, are bad leakage.
If it's a clog, try placing end of hose in the exhaust port, turn on machine, and blow clog free. You may need to place other end into intake. This should clear it.
If hose is cracked, punctured, or smashed/collapsed, replacement will be necessary.
If there's not much suction at the intake, it may be time to replace your vacuum, or at least the motor.

- Check the dirt cup to make sure it is empty.
- Your vacuum has 3 filters. Dirty filters will restrict air flow. The filters may be hand washed in cold water with mild detergent. Allow them to completely dry prior to reinstalling them. The white HEPA media post-motor filter is not washable.
- Lift the upholstery hose from the bottom holder. Check for suction at the end of the hose.
If there IS good suction at the end of the hose, please unplug your machine from the outlet and try the following:
- Ensure the hose is firmly pressed into the lower hose outlet on the back of the vacuum.
- Check to ensure the brush is rotating. If it is not, remove the plate on the bottom of the vacuum. Check the belt and clean the roller of dirt and debris.
- Check the lower hose for clogs by removing the screw which attaches it and lifting the hose up to clean it out. Also, remove the larger hose by twisting it off and using a broomstick handle, push any dirt and debris through the hose.

Hi its Darran at Dyson.

It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.

For the full blockage procedure please visit the support section on our website at www.dyson.com.

Kind regards

Darran
Dyson customer Service

To fix it properly you need to replace the hose. If you are low on cash try going to a thrift store and get a used one. If you put something in the hose to prevent the collapsing it will quickly clog the hose.

Have you checked the floor head? Use a pipe cleaner or twisted metal to carefully and gently see what's in there. It sounds like dirt or something has definately sealed up the main suction channel.

can any one help,
Our Dyson Animal vacuum has plenty of suction when it is upright and the attachments are being used off the hose, but when the handle is tipped back to begin cleaning carpets the beater head is getting no suction. As the handle is being tipped back you can hear what sounds like a flapper valve in the body of the vacuum opening and then all the suction just goes away.

There must be a clog in either the hose, dirt inland by the brush roll, or bad filters. If you have suction at the end of the hose, then look lower all the way to the brush roll.