SanDisk Sansa  c200 MP3 Player Logo
Posted on Mar 16, 2008
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Not connected Hello, I have a Sansa c200 and it doesn't stay connected. It connects for 2 seconds and after that it disconnects. My Win XP sees it as it is c250. What can i do? Thanks in advance

1 Answer

ThaMp3Doctor

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  • Master 8,597 Answers
  • Posted on May 28, 2008
ThaMp3Doctor
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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

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Related Questions:

0helpful
1answer

Cant not download on windows vista without disk for sansa c240

Hello,

> basic info
Support info for the c200 series players:
http://kb.sandisk.com/app/answers/detail/a_id/4487/session/L3NpZC85cE94WVlZag%3D%3D/sno/0#c200
Answer pages for c200 and c240 related players:
http://kb.sandisk.com/app/answers/list/p/555%2C662%2C646%2C653%2C654/r_id/101834/search/1


> connection mode
The player can operate in either MSC or MTP mode.

MSC = Mass Storage Class, seeing the player as a removable disk.
In this mode you can transfer with copy and paste or drag and drop
method.
note
Before disconnecting in MSC mode always go through the icon right below "safely remove hardware": remove the player in the icon before taking out the USB cable.

MTP = Media Transfer Protocol, having the player connected in software
e.g. Windows Media Player.
note
Disconnect the player only after the dialog in the software tells you can disconnect the player or transfers have been finished.

USB connection mode can be set in the menu, it can be
auto detect
MSC
MTP
Look in the manual for this setup.
c200 series version 1:
http://mp3support.sandisk.com/downloads/um/c200-ug-eng.pdf
c200 series version 2:
http://mp3support.sandisk.com/downloads/um/c200v2-um-eng.pdf
USB connection mode can also be forced into MSC mode on the version 2 player (default connection version 2 player is MTP mode):
1. Turn device OFF.
2. Slide the hold switch to the direction of the REC button so an orange color would show putting the device on Hold.
3. Press and hold the left ( |<< ) button while connecting the device to the PC.


> recognizing in MTP mode
When an MTP device is not recognized in Windows Media Player 11:
http://kb.sandisk.com/app/answers/detail/a_id/36/kw/vista/p/555%2C662%2C646%2C653%2C654/r_id/101834

FIX from Microsoft for Media Transfer Protocol related player / USB devices:
http://support.microsoft.com/kb/939211


> about compatible SD cards
Differences between version 1 and 2, c200 series players:
http://kb.sandisk.com/app/answers/detail/a_id/194/sno/0

Hope this is enough information to get the downloads you want.
Just add a comment when needing more help.
0helpful
2answers

How to delete the recordings??

The easiest way is to connect to your computer via a usb cable. Click on the local disc "E: or whatever yours is and do it on line. Remember to use the safe disconnection procedure.
0helpful
1answer

I'am having problems with my sandisk sansa c250, when i plugued in the computer at first it recognize the divice but after a minute it doesn't recognize the sansa c250 and i been serching for the driver...

Hello,

The support site for the Sansa c200 series is listed here:
http://kb.sandisk.com/app/answers/detail/a_id/4487#c200

important
Take notice of the manual, how to connect and disconnect.
When having problems with the player, first try resetting the player as told in next link:
http://kb.sandisk.com/app/answers/detail/a_id/189


Updating firmware will erase all data from the player !

Verify your version player selecting the manual and when manually updating the firmware of the player.
For easy updating, use the automatic Sansa Firmware Updater.

Need more help ? Just post a comment.
0helpful
1answer

PLEASE Help with my sansa c200 mp3 player!

Hello,

The Sansa c200 has 2 versions, version 1 and 2.

Check the version of the player:
Go to Settings > System Info.
Information for the firmware version and SD cards support:
For 01.xx.xx firmware (c200 version 1) - up to 2GB microSD cards
For 03.xx.xx firmware (c200 version 2) - up to 4GB microSDHC cards
Note: Firmware is not interchangeable.

Manual for c200 series:
http://mp3support.sandisk.com/downloads/um/c200-ug-eng.pdf

Manual for c200v2 series:
http://mp3support.sandisk.com/downloads/um/c200v2-um-eng.pdf

For deleting files connect your player with the computer.
When running Windows Media Player 11:

1. Check the automatic SYNC routine for your player.
How to get to the SET UP SYNC
When viewing WMP11 in full mode select SYNC or LIBRARY in the top of WMP11, seeing the Sansa player listed on the left.
Right click on the player and select SET UP SYNC... to go to the SYNC options.

When "Sync this device automatically" is selected, all playlist in the computers' Library will be transferred to the player again, even the previous deleted files. Disable this function to prevent unwanted SYNC.

2. Remove playlists from the library in set up sync, to get the playlists you would like to keep on the player.

Need more help ? Just post a comment.
0helpful
2answers

Sansa Driver problem

No need to reinstall XP. Sandisk's website suggests doing the firmware upgrade instead. If the firmware upgrade won't take, then try to force recognition:

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard


Try this helpful link:
http://forums.sandisk.com/sansa/search?submitted=true&type=message&sort_by=score&q=driver+c200&page_size=10
1helpful
1answer

SanDisk Sansa c200 2Gb won't turn on

It sounds your device batteries is bad...what I will recommend you to do is to contact sandisk to see if they can RMA the device for you...Sandisk number is 1-866-726-3475..
I hope this helps...
Please rate accordingly
Thank You
Computerrep
1helpful
1answer

I don't know how to load music from the internet to my new mp3

the best way for that is to read your manual.

MINIMUM SYSTEM REQUIREMENTS
Windows XP SP1
Windows Media Player 10
Intel1.gif Pentium class PC or higher
CD-ROM drive
USB 2.0 port required for hi-speed transfer
CONNECTING AND TRANSFERRING
Connect to your Computer
1. Connect the small USB Cable Connector to the USB port on your computer, and then plug the larger
Cable Dock Connector in to your Sansa c200 port.
2. Once connected to computer, it should be detected by the operating system automatically and is
shown as an additional drive called “Sansa c200”.
SANSA MEDIA CONVERTER
You will need to use Sansa Media Converter to transfer photos to your Sansa c200. Insert your SanDisk
CD and select Sansa Media Converter to install it to your PC. Then you can load your personal photos
onto your Sansa c200 by using Sansa Media Converter.

TRANSFER MUSIC
To transfer music to your Sansa c200:
1. Connect Sansa c200 to the computer.
2. Drag and drop files from your computer to Sansa c200 by using a variety of music software
programs to transfer/synchronize your files.
3. In MTP mode as long as the files are WMA or MP3, they can be dragged into the Media folder.
Otherwise, they can be dragged into the Data1.gif folder (these files will not appear on the player).
4. In MSC mode, files/folders can be dragged/copied to the device.
0helpful
4answers

Cant load songs

the best way for that is to read your manual.

MINIMUM SYSTEM REQUIREMENTS
Windows XP SP1
Windows Media Player 10
Intel Pentium class PC or higher
CD-ROM drive
USB 2.0 port required for hi-speed transfer
CONNECTING AND TRANSFERRING
Connect to your Computer
1. Connect the small USB Cable Connector to the USB port on your computer, and then plug the larger
Cable Dock Connector in to your Sansa c200 port.
2. Once connected to computer, it should be detected by the operating system automatically and is
shown as an additional drive called “Sansa c200”.
SANSA MEDIA CONVERTER
You will need to use Sansa Media Converter to transfer photos to your Sansa c200. Insert your SanDisk
CD and select Sansa Media Converter to install it to your PC. Then you can load your personal photos
onto your Sansa c200 by using Sansa Media Converter.

TRANSFER MUSIC
To transfer music to your Sansa c200:
1. Connect Sansa c200 to the computer.
2. Drag and drop files from your computer to Sansa c200 by using a variety of music software
programs to transfer/synchronize your files.
3. In MTP mode as long as the files are WMA or MP3, they can be dragged into the Media folder.
Otherwise, they can be dragged into the Data folder (these files will not appear on the player).
4. In MSC mode, files/folders can be dragged/copied to the device.
0helpful
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Sansa c200

turn it on before you plug it into the computer
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Player hangs at initialization screen

I'm returning my 3rd one today for the same problem....will not get another one of these!!
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