SanDisk Sansa e250 MP3 Player Logo
Anonymous Posted on Dec 07, 2006

How to reset the mp3 player when it freezes::::

Hey everyone... I found out, that if your mp3 player won't turn off or just freezes up, hold the power button down for 15 seconds and it will turn off and reset:) Hope this helps- -Karla G.*

  • 35 more comments 
  • Anonymous Nov 03, 2007

    i hold it down and it wont turn on

  • Anonymous Nov 22, 2007

    my sandisk mp3 player wont turn on

  • Anonymous Nov 23, 2007

    ok so ive tried holding it down but when i turn it back on it still does the same thing it says its refreshing database and it will do this for four days and then turn off because the battery is too low after ive charged it!

  • Anonymous Dec 17, 2007

    MY MP3 IS FROZEN HOW CAN I FIX IT


  • Anonymous Jan 05, 2008

    it not turn on and it has a wight screen

  • theron1 Jan 13, 2008

    player freezes up and says REFESHING DATABASE ?

  • kitty16ca Jan 16, 2008

    my mp3 player froze up....nothing seems to work,,,any solutions its a creative player muvo

  • Anonymous Jan 16, 2008

    TY TO KARLA FOR HER SOLUTION IT WORKED FOR ME !!!

  • DAWNCARL Jan 31, 2008

    WON'T TURN OFF, GRAY SCREEN & BLUE LIGHT STAY ON!

  • kitty16ca Mar 15, 2008

    yes i have the same problem with the creative muvo tx ..that solution doesnt work?

  • Anonymous Mar 19, 2008

    will not turn on

  • Anonymous Mar 19, 2008

    thank you karla! nothing in the manual so this was a big help


  • purplekatz Apr 18, 2008

    will not turn on how do I reset it.

  • Anonymous Jul 07, 2008

    my mp3 is stuck on were it first comes on

  • Anonymous Jul 07, 2008

    my mp3 player is just showig an egg timer and wont switch on

  • Anonymous Jul 10, 2008

    That worked!!! I a couple of people that have destroyed multiple sansas by removing the battery when frozen. If only they knew.....

  • Anonymous Jul 23, 2008

    My Sandisk Sansa e250 is rozen on a black screen but the round scroll is litten up. it ont charge, play or turn off. What do i do?

  • mnb91 Jul 26, 2008

    my sansa (E250) seems to be dead, I tried the following techniques



    a) holding the menu button for 15-20 seconds

    b) taking the battery out and inserting back in.



    this has not helped.

    I have connected the player to the computer via usb and there is no change on the sansa screen..



    HELP please !



  • rahulsarve Aug 07, 2008

    hey karla, I have the similar kind of problem. When I switched on the player it starts refreshing the database and it gots hang up. So I am unable to play the songs. When i kepp the the power button pressed for 15 sec it shuts down the player. But when i swith it on again the same story.

    Does formating will work in this case?



    -Rahul Sarve

  • im2tall4u Aug 08, 2008

    My Sansa freezes when it tries to sync with WIndows media player 11. I formated it, but it didn't help. Everytime it freezes and I can't put any music on it.

  • conjuringluv Sep 04, 2008

    My Sansa is continusly freezing and it is usually the on the same songs and before i have had to just let it die but this seems to be working when i hold the power button down for 15 seconds

  • Anonymous Oct 20, 2008

    my sandisk sansa e250 is not switching on.
    it turned off automatically.
    and wen i connected it to pc ia usb.
    its charging.
    but wen i take off from it.
    its not getting switched on..
    help me plzzzzzzzz


  • Anonymous Nov 07, 2008

    my sansa wont sinc when i want it to. (it says the device is not resonding or not connected).




  • Anonymous Nov 14, 2008

    when i turn my sansa on it freezes on the log

  • hedgegoh Nov 21, 2008

    it froze when i try to put music on it



  • gcacouna Nov 22, 2008

    freze

  • Anonymous Dec 31, 2008

    TY for helping me!

  • 1nepatriotfa Jan 02, 2009

    My sansa freezs up please help!!!!

  • Anonymous Jan 11, 2009

    hello, my sandisk sansa mp3 player froze and i cant seem to fix it. When i try to turn it on, it says "SANDiSK" and then the screen goes black again, it wont turn on. Can anyone help me? ive tried all the other solutions

  • dipakhpatel5 Jan 11, 2009

    Yes, I am facing the similar problem. I also request to give hints for opening sequence for battery compartment.
    Thanks.

  • dreamflyer29 Jan 14, 2009

    when i turn on my mp3 all i see is some cracks coming from the right side.....now i think it is some problem with the screen that i cant fix but i think im goin to try to fix it somehow.

  • Anonymous Feb 24, 2009

    I had the same problem - & this solution DOES work!!!

  • Anonymous Mar 23, 2009

    my sansa mp3 player won't turn on.ive been charging it for a couple of hours and it just hasn't turned on for the last month or so! Help please

  • Anonymous Mar 31, 2009

    I have a problem too. my mp3 froze while I was playing a song. I pressed every button, plugged it into the computer and also trrriieddd turning it off. please give me some suggestions



    thanx.

  • fajkil May 11, 2010







    Solution link . . .
    http://www.Sansae250MP3Player.com












    '

  • VAHID VP May 11, 2010

    please help meeeeeeeeeeeeeeeee

    my sansa e280 is dead ! that only restart and restart and restart and......... . i try all of your way but i dont take any answer .

    my sansa restart yet .

    help help help ............ please.........

  • Anonymous Oct 15, 2012

    mine turns on but sometimes the screen wont come on and when it does it freezes and wont ket me play any music?

×

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  • Posted on Jul 07, 2008
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Well i formated mines by going to my computer then right clicking the disc my mp3 player was signaled as and i let it format and it cleaned out my memory but it works again this is advice for any1 with difficulties

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Throw it at the wall

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  • Posted on Dec 19, 2007
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I had the same problem for my E250 Sandisk it froze. If all else fails I suggest removing the back plate of the mp3 , remove the battery then re-installed the battery, put plate back again and re-start your mp3. It should start fine it worked for me. But thank you Karla G. for your suggestion.

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  • Posted on May 23, 2010
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Slide the on/off switch up and hold for 15-20 seconds. The player will turn off. Simply turn it back on. The player will be reset.

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  • Posted on Aug 29, 2007
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Ok i have a problem still the mp3 player will not reset and i have tried EVERYTHING it still shows the memory as full but it will not play or show any of the songs, pictures, or videos. so what can i do because at the moment i do not have the money to replace it....PLEASE HELP ME!

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  • Posted on Aug 06, 2008
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See, the problem for mine is that it keeps turning on, but it won't go completely on, it turns on, then freezes, and turns on again. When I hold the power button for 15-20 seconds, it just turns off. And when I try turning it on again, it does the same thing as before.
Please help!

A

Anonymous

Comment: Hey Karla your wonderful. My MP3 player froze and thanks to you I can listen to music again. You are a life saver. Mike Sunny Isles Beach

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  • Posted on Jan 16, 2008
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TY KARLA FOR YOUR SOLUTION IT WORKED!!!!!!!!!

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  • Posted on Mar 12, 2008
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Hello i have a nike mp3 player kind of oldie but i like it anyway dont work at all , i guess the memory and i think its stock or someting i try the back thin the battery thing that all i can do because its small i connet it to the usb and it seems to do something but its dead can someone HELP ME PLEASE!!!!!!!

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  • Posted on Dec 11, 2010
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Sandisc frozen and won't turn off. Says it is still connected. How do I reset it.?

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  • Posted on May 16, 2010
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On the back or the side there should b a reset but, take a small paper clip or saftey pin and press it, then it should restart.,..

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  • Posted on Aug 30, 2009
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Thanks Karla! I turned on my mp3 player last night and it froze while loading. I hooked it into the computer and nothing happened. I found this article this morning and thought it was very helpful!!

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  • Posted on Feb 11, 2009
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Unscrew the back and take out the battery and then it will turn off then put it back on and screw the back back on

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  • Posted on Nov 20, 2008
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I had a similar problem it helps if you just let it die but that takes to long. if you just take the battery out and put it back in it resets.

A

Anonymous

I need help, when i sync using windows media player, it wont sync. And when i copy songs onto it it says the device is not responding or disconnected. How can i make it connect? How can i fix the syncing problem? please help!!!

A

Anonymous

My Westrend U2 mp3 player hangs..when I switched to ON, it's just lighting and won't continue..Now I totally can't use it!!! I can't tried Karla's solution of pressing the power ON for 15 seconds because with my mp3, you switch it ON by sliding to ON and not by pressing..

Hope anybody out there can help me reset this mp3 player...thanks

A

Anonymous

Mon problème est que quand jalume mon e250 sa dit actualiser la base de données ? je fait quoi avec ca ? pouvez vous maider s.v.p. merci !

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My coby mp3 player will not turn off it has been doing that for 2 days now and i need help
to try to reset it i tried the hold button and i tried the off and on button and it still wont turn off so if there is any body out tyhere that has a coby mp3 player that froze can you please help me i shur would appreciate it....



sighned diamond byrd

A

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THANKSSSSS!!!!!!!!!!!!!!!!!!!!!!

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  • Posted on Sep 05, 2008
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Alrite i just wanna say that my sansa e250 froze a few months ago and i have kept on trying to unfreeze it and i hav done everything that you guys hav said to be but none of it has worked when i turns back on it goes to the same thing saying refreshing database but the bar doesn't move so if u hav something else i need to know cuz none of this stuff works

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I must say, holding down the power button on my Sansa Rhapsody 280e Player saved the day! Thank you, Karla! My screen had frozen in the "updating database mode" and I could not turn off the unit, nor did switching the hold button. I think my microSD card may have slid out of its port during this process. When I got home, I backed up all of my files from the card onto my PC and held down the power button for about 15 seconds. The unit turned off and then rebooted successfully. I put the card back in and everything is back to normal. :-)

Mark from Digital Jazz Productions

A

Anonymous

This helped me alot, i just got my player, studying for exams, and i got my voice recordings frozen, and I almost stepped on my player I was so mad and fruztrated. I did a search for a reset button, and found this message. It was nice he took the time, and saved me my time etc etc.

A

Anonymous

OMG thank you sooo much ... u just saved me so much money !!

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  • Posted on Jul 22, 2008
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THANK YOU! i was about to go on a trip and i cant live witout my music!

A

Anonymous

Well if your mp3 freezes you can just take the screws of and p ush that black button up until it turns of then put it down and turn it on

A

Anonymous

Thanks Karla for this really great solution of yours. it really helped me a lot. got very much dejected that the player did not respond as its jus a week old. and one more advice for the other users is that do not charge it in a.c.. charge the player in p.c. alone!!

A

Anonymous

Thank you you helped so much!

A

Anonymous

Cheers worked 1st time yhe!!!!!!!!!!!!!!

A

Anonymous

I followed the advise as my Koss MP3 player would not turn on. Held the power button for 15-20 seconds and then all was well. Thanks for the suggestion.

A

Anonymous

My Sansa did the samething and I called Sansa. they told me after resetting with the power button to drain the battery completely and charge for 3 hours

A

Anonymous

THANK YOU Karla Mike is right you are a life saver and money saver lol

A

Anonymous

Thanks for the help

A

Anonymous

THanks man Ur awsome i was wandering how to fix it when it freezez ----much apreciatteddddddd GolEz :)

A

Anonymous

My problem was that my player wouldn't turn ON, even after I charged it for more than an hour. I held the power button down for 15-20 seconds, let go, and then I just touched it on, and it came on. Thanks for giving me the idea! Mike M., SLC

  • IM4U29 Mar 08, 2011

    I tried this solution and it works... Thanks!

×

A

Anonymous

A

Anonymous

This is just a comment thanx so much my mp3 was sooo makin me angry :D:D thanx 4 ur help

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Related Questions:

3helpful
1answer

How do i reset my mp3 player its just frozen?

How Do I Fix My Sony MP3 Player That Froze & Won't Turn On?

Sony Walkman MP3 players, like most MP3 players, can occasionally freeze up and stop working properly. Fortunately, there are two simple ways of resetting the Walkman system. The first method takes only 10 to 15 seconds to complete and is an effective way to troubleshoot most technical problems you may have with your Walkman. The second method, unfortunately, may take several hours; it requires you to allow the battery to drain completely. Whatever the problem is that's causing your MP3 player to freeze, one or both of these methods should clear it up.

Instructions


Things You'll Need:

* Paperclip
* Walkman MP3 player charger



Reset Button

Straighten the paperclip and set it aside for now.
Locate the reset button on your Sony MP3 player. On most models, it can be found near the volume control mechanism.
Insert the end of the paperclip into the reset button and hold it down for three to five seconds. When the screen flickers, you'll know that the MP3 player's system has been reset.
Remove the paperclip and wait for the system to reboot.


Battery Drain

Turn on your MP3 player.
Let the battery's life deplete. Since the system is frozen and no music is being played, this will take longer than usual.
Check that the battery is completely depleted. Sometimes the screen just goes dark during this process, but the battery is not actually drained. You can check this by pushing buttons or trying to power up the system.
Connect your MP3 player to its charger and plug it in to a power source. Allow the MP3 player to fully recharge.

Power on the MP3 player. The system should be operating normally again.
0helpful
1answer

About freezing logo

Well, at first it was freezing for me, no matter how many times I hit the reset button.

It may have just been leaving it on for a while, after hitting the Hard reset ((Ie holding the reset button for five seconds or more)). I'm not entirely sure; it may have just been luck.
0helpful
2answers

Turning on

jhm - reformat

everyone else

hardware issue = replace the player. sorry.

Last ditch effort:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

There are no repair svcs for this product.

-Tha Mp3 Doctor
0helpful
2answers

Turning on but freezing at "sandisk"

Press and Hold the Power Button for 20 sec for a Power Reset of the device
Turn on again the Player so you can check if the player still freezes..

If the player still freeze what I would recommend you to do is to update the firmware on the device...just follow the link below...

http://sandisk.com/Retail/Default.aspx?CatID=1376

Please rate accordingly...
0helpful
1answer

Help

You will need to reset your device and also get a firmware upgrade on your device.....To reset the device when it freezes just hold the power button down for 15-20 seconds or until it resets....the latest firmware for the device resolved much of the freezing issues....also there are two modes for you to use the device the msc and mtp.....try deleting in mtp mode.
2helpful
3answers

Mp3 player c200 sansa keeps freezing!!!

FIrst you will need to reset your device..then go to the sandisk website to get the latest firmware for your device..To reset the device when it freezes just hold the power button down for 15-20 seconds or until it resets....the latest firmware for the c200 resolved much of the freezing issues....also there are two modes for you to use the c200 the msc and mtp.....try deleting in mtp mode.
1helpful
2answers

How to reset the mp3 player when it freezes::::

omg! it does work when u hold it fur 15 secs. about! i hav a ativa mp3 and i only had it fur like 2 weeks but it works!!! thnx alot!
0helpful
1answer

How to reset the mp3 player when it freezes::::

http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?region=1
0helpful
1answer

Sansa e250 freezes!

This should take care of it;

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.




Best of Luck.
2helpful
3answers

GlorEE

if it freezes on start up, after its done turning on hold the power button for 15 seconds.
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