SanDisk Sansa e260 MP3 Player Logo
Lisa McGrath Posted on Dec 27, 2006

Sansa e260 says connected but device not recognized

I recieved a new Sansa e260 for Christmas and installed the Sansa Media Converter, and then connected the device to the computer. However, the Sansa Media Converter (version 1.1.2.74)and Windows Media Player (version 10.00.00.4036) don't recognize the player. The screen on the e260 says 'Connected' and has the arrows going back & forth. Windows Device Manager lists Sansa e260 under 'Windows Portable Devices' and when I click on that it says Location is Location 0 (Sansa e260)and that "This device is working properly". I've downloaded and installed the Sansa Updater and checked for updated versions of the device drivers. I've rebooted the computer (Windows XP, Service Pack 2) but still no luck neither the Sansa Media Converter or Windows Media Player recognize the device. Is there more I can try?

  • 38 more comments 
  • Anonymous Nov 28, 2007

    Same problem with a e250...

  • albertobus Nov 29, 2007

    ihave the vista home premiun and i conect mi sansa but that computer sees i can't find the hardware please insert the disc that came wit you sansa e260

  • Rikk Dec 07, 2007

    Same situation with the e260 saying it is connected, but not being recognised by XP SP2. And I don't have a "change USB" setting in my e260's menu, so I can't try that suggestion (which is from the user's guide).

  • GoRoosters Dec 23, 2007

    I am having the same problem, though am unable to try the solutions as I don't understand how to change the USB setting?



    Am I missing something or am I just thick?

    cheers

  • Anonymous Dec 26, 2007

    Mine is a e250 but identical issue down to reporting as Location 0, XP SP2, etc...

  • Anonymous Dec 29, 2007

    Same problem, I am running w2000. It works on 2 xp machines but not the w2000, Media player is 9 but on the xp machines it is 10

  • Anonymous Dec 29, 2007

    It shows conected however, the Sansa Media Converter does not find the player. Says it needs Quic Time. I uninstalled and reinstalled Quick Time back again and no way, it does not find it.

  • Cowsnmore Jan 01, 2008

    My player says connected, but while using Rhapsody, it won't recognize device. I try to add a device and a message pops up saying needs updating. It updates, complete, but there are no devices added. When I try using the sansa converter, on the left it keeps saying "connect device".

  • Anonymous Jan 01, 2008

    the computer doesn't recongnize the usb connection.

  • Anonymous Jan 07, 2008

    Same problem here

  • codyco Jan 08, 2008




    i was just listning to a song (when i was running around) and it just foze and lock me out but it stays on can any one help me


  • moovaar Feb 07, 2008

    HOW TO CHANGE FROM MTP TO MSC MODE IN E260 MODEL FOR UPDATES?

  • adir Feb 09, 2008

    the device shows connected but the windows xp doesnt show a new device

    on my computer there schould be a storage device

    maybe new drivers needed ?????????

  • Anonymous Feb 10, 2008

    I have a Sansa e260 too. When I connect it to my PC, it connects and reconnects repeatedly. It is not recognized about 95% of the time. The other 5 percent it will be recognized, and I can sync with WMP11; however it is very touchy about staying recognized. I find numerous errors in the event log stating: MTP WPD Driver has failed to start. Error 0x8007001f. The device manager show the device connected, but lists it as "Unknown Device". I have tired un-installing and reinstalling it many times with no luck.

  • Anonymous Feb 11, 2008

    I have the same problem with the Sansa e260. XP SP2 does not reconize the device. Was told by Sansa to install the MS PortingPack (mtppk12.exe). PortingPack did not help.

    [email protected]

  • Anonymous Feb 21, 2008

    I plugged in my new Sansa e260 v2 into my 1.0 USB port, (I'm running Windows XP with SP2) and all i get is a screen indicating i'm "connected" with two arrows going back and forth. My computer doesn't recognize the e260 so i can't update its' firmware. i keep reading suggestions to switch my USB mode from "Settings" i don't seem to have an USB mode option on this model or it's very well hidden.

    Stumped

  • sam leanne Feb 23, 2008

    Hey well my sansa when i plugg it in the media converter dosent pop up as a matte a fact nothing does! Also when i plugg it in it dosent charge. please help someone! oh yeah i have a e260 sansa!

  • SteenySue Feb 28, 2008

    Make sure you have the latest version of Windows Media Player. It needs to be version 10 or 11. Once I upgraded my media player, it recognized my MP3 right away! :-)

  • SteenySue Feb 28, 2008

    I meant to add one other thing. My Sansa e260 didn't have the USB option under Settings either. However, I installed the Sansa Firmware Updater software (available on SanDisk's website under "Downloads" at the top of the page) and there was a newer version of the firmware available. The firmware updater software will step you through setting it up on your computer and will prompt you to plug and unplug your MP3 player to initiate the upgrade of the latest firmware. Once you've updated your firmware on your MP3 player, the USB option will show under Settings. It defaults to Auto Detect for MTP or MSC mode. The Sansa Firmware Updater will also automatically check for updates each time you plug in your MP3 player to your computer so you'll always know when there's newer versions available.

  • Anonymous Feb 29, 2008

    ok when i plug in my sandisk into the computer it doesnt say it is connected so i cant put any music on it i need help someone help me out

  • Anonymous Mar 01, 2008

    The computer is not reckonise the device.

  • Anonymous Mar 01, 2008

    same as above

  • lauracb Mar 08, 2008

    Computer won't recognize the device. It says that it was not intalled properly. Also I have the e260v2 device and it does not have a usb option under settings so I can't change it to msc mode.

  • tjclifford Mar 08, 2008

    I'm having the same issue; however, I set up the Sensa Updater
    on my pc, and when it tells me to plug in the unit, I do so, and click
    'Finish', it says the updater will start automatically, but nothing
    appears on the screen, and the unit says it is disconnected.

  • Anonymous Mar 09, 2008

    hardwer not found

  • Anonymous Mar 10, 2008

    err0r 28

  • Jayemright Mar 11, 2008

    My problem is slightly different. My Sansa E260 will sync with Windows Media player, and after I updated the firmware, I can change between USB modes, however, Sansa media converter does not recognize it no matter what mode it is in, or what sequence I plug it in. My wife also has an E-260 and it sees hers just fine. The end result is that I can't load in pictures or video, although a couple mysteriously ended up on there when I synced it-They must have somehow strayed into media player. Other than that, it works fine. Any advice would be greatly appreciated. Thanks
    James

  • Anonymous Mar 17, 2008

    I recieved a new Sansa e260 for Christmas and installed the Sansa Media Converter, and then connected the device to the computer. However, the Sansa Media Converter (version 1.1.2.74)and Windows Media Player (version 10.00.00.4036) don't recognize the player. The screen on the e260 says 'Connected' and has the arrows going back & forth. Windows Device Manager lists Sansa e260 under 'Windows Portable Devices' and when I click on that it says Location is Location 0 (Sansa e260)and that "This device is working properly". I've downloaded and installed the Sansa Updater and checked for updated versions of the device drivers. I've rebooted the computer (Windows XP, Service Pack 2) but still no luck neither the Sansa Media Converter or Windows Media Player recognize the device. Is there more I can try?

  • Anonymous Apr 23, 2008

    when its connecting it failed because no mtp device. So where can i get my mtp device???????

  • peet50 Jun 06, 2008

    my sansa says connected, but vista doesn't do so.



    thanks

  • SJ Sevie Jun 26, 2008

    I have an e260 problem in Vista. The only time my computer sees the device is on bootup. Then it states the device drivers couldn't be installed

  • Anonymous Sep 15, 2008

    I can't get the sansa to turn off, it still says connected.

  • mr2cool2005 Nov 01, 2008

    when i plug my SanDisk Sansa e260 MP3 Player it says connected on the screen but my computer wont read it it says i have to restart my computer in order for it to work properly when i restart my computer it wont read my SanDisk Sansa e260 MP3 Player on best buy digital music store what can i do

  • sallyvogel Jan 03, 2009

    I recently bought (Dec 2008) a refurbished Sansa e260 which came without anything but the player. But it worked just fine at first with the computer recognizing it. I put a 2 gig chip in it and added more data. Now I can't get the computer to recognize it with or without the chip and I get the message on my MP3 that I need to delete some data, that more space is needed for "housekeeping" (my word). But I can't get at the data!!!

  • dananater Jan 11, 2009

    mp3 player is connected but i cant do anything because it says that the computer cant tell anything is plugged into it.

  • mizo4928 Jan 25, 2009

    the device un recognize

  • kotasravan Feb 06, 2009

    while connecting the player it;s not recognized

  • nena2628 Apr 20, 2009

    i cant copy my music from the computer to my device

  • kenmati May 01, 2009

    I hate sansa products they dont work. I had the same problem with my sansa and could not solve. Finally IPOD was my product of choice works fine no problems

  • Anonymous Mar 29, 2014

    my computer does not have memory so I want to download the windows media player into the apacer

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I agree with the above suggestion. Try setting the USB Mode under "Settings" on "MSC" on the Sansa. My computer would not recognize the e260 when the mode was set to "MTP"; works fine on "MSC".

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  • Posted on Dec 25, 2007
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Figured out the advice. It did work for me.

what you need to do is in the MP# drive (not the Computer)
1/ Go to settings
2/ go to USB Mode
3/ Change to MSC from MTP
When I re-connected the MP3 player magically appeared as a Sansa drive!
Problem Solved. Hope this helps someone somewhere

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If you have an E260 v2 and your computer won't recognize it, do the following:
1) Download the sansa firmware updater from the sandisk website (http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe).
2) The program then turn off your sansa. (unplug it first).
3) Now move the hold button to the right and then hold down the center (round) button and then the power button.
4) Once your sansa is on, you can stop pressing the other buttons.
5) Now plug in your sansa.
6) Once this is done, your firmware updater should automatically start. If it doesn't, go to C:\programfiles\sandisk\.... and open it.
7) Select the most recent firmware and download it (it should automatically install).
8) Once this is done, disconnect your mp3 player (your firmware will then update).
9) Turn your mp3 player off.
10) Turn your mp3 player on.
11) go to Settings, USB Settings, and select MSC.
12) plug your MP3 player back into your computer and it should now recognize it.

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  • Posted on Feb 22, 2008
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I know this wont help everybody, and I am not sure why it helped me even....I have about 6 USB ports throughout my computer. I connected it with one, and was pulling my hair out for an hour. I tried it in a different USB port, and it recognized it right away. Bill Gates, I don't know why you toy with us like you do...

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  • Posted on Jan 08, 2008
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After reading all these solutions I called up Customer service, since I had the same problem. My laptop does not recognize Sansa e260 connection. He asked me what versions were my Operating system and the Windows Media Player. It turns out that my OP was fine - Windows XP SP2. However, my media player was version 9. Following his advice, I went to Microsoft.com and downloaded WMP version 10.
Thankfully, it has been working great since then. He told me that since I had the e260 v2, it was necessary that I had these updated versions.
Hope this solves most of your problems, if not all...

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I went to mode, but there's no "mtp" or "msc" mine only says either "rhapsody" or "playsforsure" anyone know what I'm talking about or have a solution? anything?

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  • Posted on Dec 23, 2007
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Used to have this problem. Open converter and then plug in the device. It usually takes a couple seconds for the converter to recognize it. Then it should show a pic of the device in the top left corner with the memory shown right below it.

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Oddly, switching USB ports worked like a charm for me. A yellow bubble popped up telling me that I had to connect the MP3 player to a faster port, and when I switched it, the computer suddenly recognized it perfectly and it began to charge. Excellent. Thanks to whoever suggested this. Hope it helps.

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Fullerene i love you this totally helped :P

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I too had the MTP device error. Went to Settings > Mode > changed to Rhapsody and it works fine for me. I would change it back to PlaysForSure after your done if thats what it was on.

  • Anonymous Apr 28, 2009

    On your media player (the sansa) go to Settings > Mode > change to Rhapsody. Mine was on PlaysForSure and would give me the MTP error. I would change it back if it was set like mine when you are done.

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I hav d same problem of my laptop not detecting my sansa e260 i installed firmware updater but it doesnt work either when i try openin it via c drive it says "sansa updater can only be launched by sansa service" ..
also i tried going to settings to change it to msc from usb but i cant find usb mode ..

A

Anonymous

Keep pressing the middle button that should help

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Hi,

I bought a Sansa e260 few weeks back.
I have the same problem that i dont see the USB mode option in Settings. I tried installing the firmware... it got installed on the PC, but it doesnt seem to do anything after that when i connected the player to the PC.

Pls tell me how do I go about with updating the firmware !!

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You need a 2.0 usb port i had the same problem my computer has a 1.4 speed which doesn't work on mine

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I have tried everything ndhusn mentioned and i dont get anywhere.

all i see is a note that system is shutting down, hold button must be enabled.

A

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SanDisk Sansa C240 MP3 Player 1GB

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Rhapsody mode *is* MSC mode.

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Ok mi problem is that mi sansa no longer works
its been 1 week and its not wrking

A

Anonymous

Had same problem on my e260v2 untill I updated the firmware on it. Now have usb option in setting menu

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I need a little help you see i went under settings but i do not see usb mode at all and I also have to problem of my converter not syaing that my sansa is connected, help please!

A

Anonymous

Thank you for the information. I was able to change the USB mode and now my Windows recognizes the device. Working fine now, thank you.

A

Anonymous

Same problem, tried the suggestion but without luck.

A

Anonymous

I had the same problem. You have to go into the settings and change from MTP mode to MSC mode before you hook the device to the computer.

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I have the same problem but the e260 I purchased is model e260/v2 (look at the back of the player at the very right bottom). I called Sansa and was told this model does not have an option of changing from MTP to MSC mode. It comes in MPT mode only. Now what?

1 Related Answer

ThaMp3Doctor

ThaMp3Doctor

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  • Posted on Dec 17, 2008

SOURCE: Sansa e260 says connected but device not recognized

Substitute REC fo volume + in the following:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

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Try connecting it to another computer and see if it will recognize it as sansa or removable drive. if it does then download the sansa update software and install it. Make sure you disconnect the sansa and connect it when asked. This will update your sansa and add the Usb Mode. Try to connect it to your computer at home it should recognize.... link for update software (http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) download to a flash drive much easier
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Sansa e260 says connected but device not recognized

Substitute REC fo volume + in the following:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor
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Sansa Media Converter won't work

Make sure your videos are in AVI format, that's the most common/format that works. Also, make sure you don't disconnect the device before it's finished writing. One last thing, make sure your Sansa is charged. If not, then it probably won't work.

CrossCut
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I Need a link for the installation software for sansa

http://www.sandisk.com/sansa/#/support-0/

go to Sansa e200 series for the software
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Sansa e-260

Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
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Not recognized.

Have you downloaded the firmware from sandisk?

Also, have you gone to Windows Media Player 11 and tried to sync it?

When you plug the Sansa in, Vista should recognize and the Sansa should show connected. XP should do the same thing.

http://www.sandisk.com/sansa/#/support-0/
This is for the Sansa e200 series
Go to this site: there is a firware update
also, Media Converter (if you do not have it)
User manual
How to videos
More Support information

In the manual it shows that the 4gb is the Sansa e260; is that what you have?

You can also go to:
http://www.sandisk.com/Retail/Default.aspx?CatID=1605
for more information
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2answers

Tranfering video to device through video software

The Media Converter software will only recognize certain video types for conversion.
p.20 of manual:
Sansa Media Converter software lets you convert photos and videos as appropriate,
and then transfer them to your Sansa player. Sansa Media Converter offers
features such as cropping, rotating, and resizing before transferring them to your
player as well as the ability to transfer photo and video files to your microSD card.
Refer to the Sansa Media Converter software for file formats supported.
To transfer photos and videos to your Sansa player, follow these steps:
1. Connect the Sansa player to your computer.
2. Select Converter using Sansa Media Converter on initial connection.
3. Click Add Media to select photo or video files to be converted.
4. The Sansa Media Converter will store all converted files in My Album. Click
the Album Name box and type in the name you want.
5. Click to start the conversion process. A status box will appear
showing which file(s) are being converted.
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1answer

My sansa media converter says "Transferring Media files to device failed" in mpt mode

try to uninstall the program, restart the computer . than install it again.
0helpful
2answers

Sansa e260 not being read by the system?

Does it show up in your windows explorer as another drive letter ?
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