20 Most Recent SanDisk Sansa c240 MP3 Player Questions & Answers

Try a hard reset.

Press and hold vol + and select for 20 seconds.

If that doesnt work, you can try holding the power button for 30 seconds.

Try to restart after either trial.

If that doesnt work, you can call support and they can troubleshoot it for you.

SanDisk Technical Support1.gif 1-866-726-3475

SanDisk Sansa... • Answered on Nov 11, 2016

No, the Sansa C240 does not support video files. It will handle MP3, WMA, WAV, and protected WMA DRM audio files. It can also handle still images in JPEG, TIFF, PNG, BMP, and GIF files. I wish that I had better news for you. Some of the newer MP3 players from SanDisk do support video files. Cindy Wells

SanDisk Sansa... • Answered on Jul 26, 2015

connect to a computer then go to the sansa site and d/l new drivers

SanDisk Sansa... • Answered on May 08, 2015

THo now this is out of date and if you can even find a battery anymore to open the back slides in the direction of the the hookup.battery can be a bit stubborn to remove will need to pry it up slightly being careful the casing doesn't get removed.

SanDisk Sansa... • Answered on Oct 15, 2014

Sansa C240 can only read SD cards that are NOT SDHC - that means it can only read up to a 2gb Micros SD card.

SanDisk Sansa... • Answered on Oct 15, 2014

software of your mp3 is damaged...reinstall it

SanDisk Sansa... • Answered on Jun 15, 2013

only the logo of sandisk appears and it don\'t work anymore. Even if you press any keys, only the logo is visible.I think it needs to be reformat or something.Kindly help please

SanDisk Sansa... • Answered on Jun 15, 2013


The memory won't read 9GB. It should read 1GB of the built-in memory, and then 8GB or slightly less from the SD card. They are actually separate "drives". From this standpoint, it seems like there are 2 possibilities:

1) The player isn't compatible with that new, top of the line SD card. (Most likely the case.)

2) The card is defective and needs to be exchanged under warranty or your money refunded.

Please let me know if this helps. Good luck!

SanDisk Sansa... • Answered on Jun 15, 2013

Yeah, water damage = irreversible; everyone on this forum who has ever dried out their mp3 player failed to get a player that worked 100% of the time - call the manufacturer, Sandisk, and see if you are eligible to get a replacement - don't mention the water damage

SanDisk Sansa... • Answered on Jun 15, 2013

Try connecting directly to USB port on your computer, NOT a hub. It needs power to charge.

SanDisk Sansa... • Answered on Jun 15, 2013

MP3 players can only play music files in mp3 file format.You can download mp3 music files from the Internet toyour computer and then copy them to your MP3 player.For your CD collection, you need to convert your CDs tomp3 music files onto your computer or download them from the Internet and thencopy them to your MP3 player after you have connected the USB cable tothe MP3 player and the computer.You can do this using Windows Media player and Rip the CDs - Media Player willcreate a MP3 music file for each music track.Click on this link for instruction on converting musicfiles to mp3 file format :- http://www.fixya.com/support/r5798418-creating_transferring_mp3_music_files

SanDisk Sansa... • Answered on Mar 24, 2012

You can get help via this link:


You will access information you need.
Good luck!

SanDisk Sansa... • Answered on Mar 02, 2011

Please install and or re install your sansa driver on your computer and get them paired again.
Regards, Jay

SanDisk Sansa... • Answered on Feb 28, 2011

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