My HP 3920 is showing error of "The following print cartridge is not intended for use in this printer Tri-color" and Status is : paper jam. Any body can help me how can i fix it?Thanks

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Let HP find my products ... Note: This tool can only find HP products you are currently using or ... Error · Printer Problems after Upgrading to Windows 10 · A 'Paper Jam' Message Displays for HP Officejet J4500/J4600 All-in-One Printer Series ... PrinterSpecifications for HP Officejet J4500 and J4600 All-in-One Printer Series ...

A 'Paper Jam' Error Displays on the HP Officejet 4215 a

Problem After you install a print cartridge, one of the following messages appears on the color graphics display:

• Incorrect Print Cartridge
• Incompatible Print Cartridge
• Problem with the Print Cartridge
• Remove and Check [color / black or photo] Cartridge
• [Tri-color / Black or Photo] Print Cartridge Inserted Now is Not Intended for Use in This Printer

NOTE: In the procedures below, the "problem" cartridge is the one identified by the message on the color graphics display. If the message does not specify a cartridge, perform the procedures on both cartridges. Step 1: Remove, inspect, and reseat the problem cartridge The print cartridge may not have full electrical contact with the printer. Removing and reinstalling the cartridge may help.
NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges.

1. Make sure the printer is on. Press the Power button if it is not lit.
2. Open the printer cover, then wait until the print cartridge carriage is idle and silent.
3. Press down lightly on the end of the problem cartridge to release it. Figure 1: Removing the tri-color cartridge
   
4. Slide the cartridge out and inspect it:
   CAUTION: Do not touch the copper electrical contacts or the ink nozzles. Figure 2: Electrical contacts and nozzles 1 - Copper electrical contacts 2 - Nozzles
   • Check the electrical contacts for debris.
   • Make sure all the clear nozzle protective tape has been removed.
     CAUTION: Do not attempt to remove the copper electrical strip! Figure 3: Removing the clear nozzle protective tape
     
   • Look at the number on the print cartridge label and make sure it is compatible with your printer. Compatible print cartridges are listed in the Printer Reference Guide supplied with your printer.
5. If the cartridge is compatible, reinstall it in the printer:
   • Cartridges marked with a triangle go into the left carriage slot.
   • Cartridges marked with a square or pentagon go into the right carriage slot.
   
   

Step 2: Clean the problem cartridge contacts

1. Gather the following items to clean the cartridge and carriage:
2. • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
   • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
   • Sheets of paper or a paper towel to rest the cartridge on during cleaning.
3. Open the product cover and wait until the carriage is idle and silent.
4. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
   NOTE: Clean the contacts quickly so that the cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles.
5. Unplug the product from the electrical outlet.
6. Dip a swab in the clean water and squeeze it to remove most of the moisture. The swab should be only slightly damp.
7. Clean the cartridge contacts.
   CAUTION: Do not touch the ink nozzles.
8. Clean the contacts in the carriage, inside the product.
9. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
10. Reinstall the cartridge.
11. Reconnect the product to the electrical outlet.
12. Close the product cover.

Step 3: Repeat reseating and cleaning steps If the problem is not solved, repeat the reseating and cleaning procedures above.

Call HP if the cartridge is covered under warranty to replace the cartridge
or its time for a new printer

Hi there,

This light that is showing the Print Cartridge Status. Here is what you can do:

If the light is on and not flashing: Check to see if a print cartridge is low on ink. If a print cartridge is low on ink, consider replacing the print cartridge. If neither print cartridge is low on ink, press the Resume button. If the Print Cartridge Status light remains on, turn off, then turn on the printer.

If the light is on and flashing: Verify that the correct print cartridges are installed.

Follow these steps:
1. Open the printer's top cover, remove the black or photo print cartridge, then close the cover.
2. Do one of the following:

• If the light is flashing: Open the top cover, replace the print cartridge you removed, then remove the tri-color print cartridge. Go to step 3.
• If the light is off: There is a problem with the print cartridge you removed. Go to step 3.

3. Manually clean the print cartridge.
After cleaning the print cartridge, reinsert it into the printer. If the print cartridge status light continues to flash, replace the print cartridge.if the light is on and not flashing. Check to see if a print cartridge is low on ink. If a print cartridge is low on ink, consider replacing the print cartridge.

I have an HP Photsmart C4100 printer. I purchased remanufactured ink cartridges (both black and tri-colored) from Vivasmart. The black one works fine, but when I installed the tri-color, I got an error message that says "Print cartridge problem" The following print cartridge has a problem:
Tri-color. And I can't print. The screen on my printer says "Remove and check color cartridge." I have done this several times and it still won't print. I have turned off the power, removed the cartridges, and unplugged the unit, but it still didn't help. Any suggestions?

Have you tried replacing the cartridges all together? That worked for me. I use HP 96 and 97 cartridges.

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I might have an idea why this is happening....The print cartridges might need cleaning...
Follow the steps below to do this....


Step one: Remove the black, photo print cartridge, or the gray photo print cartridge

NOTE:
The black, photo print cartridge, or the gray photo print cartridge is in the right side of the carriage. -Lower the cover of the product.
-If the print cartridge status light flashes, proceed to Step two: Replace the print cartridge.
If the print cartridge status light is off, proceed to Step three: Manually clean the print cartridge.
Step two: Replace the black, photo print cartridge, or the gray photo print cartridge and remove the tri-color print cartridge
- Remove plastic tape from new ink carttridge CAUTION:
Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. Do not remove the copper electrical contacts.



NOTE:
The tri-color print cartridge is in the left side of the carriage.
-Lower the cover of the product. -If the print cartridge status light stops flashing, proceed to Step three: Manually clean the print cartridge.
If the print cartridge status light still flashes, replace the tri-color print cartridge. If the issue continues, service the product.


Step three: Manually clean the print cartridge
1. Gather the following items to clean the print cartridge and carriage:
o Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
o Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
o Sheets of paper or a paper towel to rest the cartridges on during cleaning.
2. Open the product cover, and wait until the carriage stops moving.
3. Remove the print cartridge, and place it on a piece of paper with the nozzle plate facing up.

NOTE:
Clean the contacts quickly so that the print cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles.
4. Unplug the product.
5. Dip a swab in the clean water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp.
6. Clean the print cartridge contacts. Do not touch the nozzles.
7. Clean the contacts in the carriage, inside the product.8. Either let the print cartridge sit for ten minutes to allow the cleaned area to dry, or use a new swab to dry it.
9. Reinstall the print cartridge.
10. Plug the product back in.
11. Close the product cover.


Good Luck!
If there is anything more I can do for you please let me know if not and the problem is solved please rate it, Thanks, JCE

The Amber light is designated as the "Ink Error" light. With regards to a Hewlett Packard printer, the Amber light is indicating that one of the Ink Cartridges (Tri-Color/Black) is empty, defective, unrecognizable, or just simply needs to be changed. The procedure is; lift up the front cover, look at the Black Ink Cartridge, and examine the Ink Level Window on the Cartridge, located at the center of the Cartridge. If the square window appears to be a solid Green then that means the cartridge is completely full. If it is Half Green/Half Black then it is indicating that the cartridge is half way full, and if the square window is completely Black, then the cartridge is completely empty. Also, remove and examine the Tri-Color Cartridge. If the Tri-Color Cartridge feels very light or if the Tri Colors on the bottom of the Cartridge appear to be discolored i.e. All Magenta, All Cyan, or All Yellow, then the Cartridge should immediately be changed. After replacing the Black or Tri-Color Cartridge, your printers Green Power Light will flash and allow you to continue your print job
You can also try:
Clean the cartridge and carriage contacts with a cotton swab moistened with water. If you have refilled the cartridges don't assume that they will still work. If cleaning doesn't help you may have a failed cartridge even if it is not refilled.
If you are getting a grinding noise, clean the carriage rod with alcohol and lubricate it with a few drops of Tri-Flow, available in 2 oz. squeeze bottles at cycle shops.

If I have helped please rate my post...I will always do my best to help

Please adjust paper size in printer properties.

2 reasons.
1)paper jam internally. chk carefully.
2)paper sensor problem.
just moove a paper in tray &tell me green lite is glow/not?

Check to make sure the USB/ serial cord is plugged all the wat in on the back of the computer tower and the printer itself.