Nothing happens when I click on Menu button

Hi,love to help out, but can not know exactly what happened to the mp3 player before it went off, so am going to give you steps to troubleshoot your mp3 player..

Power Problems

Try recharging the battery if the MP3 player is not turning on. To recharge the battery, connect one end of the USB cable to the USB port on the MP3 player and the other end to an open USB port on your computer. The Sandisk MP3 player will begin charging.
Try turning the player back on. If it does not turn on, perform a reset. To do this, press and hold the "Power/Menu" button for at least 15 seconds.

Turn the player back on.


Press the "Menu" button if the player keeps turning off periodically. Select the "Settings" option in the Menu and select "Power."


Select "Auto Power Off" and turn off the sleep settings.
Play and Display Problems


Connect your Sandisk to the computer. The computer will automatically recognize it as a new device.


Double-click "My Computer" on the desktop. You will see your MP3 player's icon listed as a removal disk together with other removal devices.


Double-click the MP3 player's icon. Double-click the "Music" folder. You will see all the songs uploaded on your player. Right-click the music file that is not playing and click "Properties." In the "Properties" window, you should see which format the music file is in. If it is not an MP3, WMA or WAV, it will not play. Only upload music files of these formats.

Right-click a music file that displays "Unknown artist/album" and click "Properties." Click the "Summary" tab and click "Advanced." Input the data you want, such as the song title, album, artist and year. Click "OK" to save the changes.



Rule Out Basic Hardware and Software Issues

Verify the stability of the Sandisk Sansa MP3 player's hardware and software to help narrow the scope of your troubleshooting efforts. Check that the player has a full battery charge by connecting the Sandisk Sansa to your computer using the included USB cord and waiting for the yellow charging icon to show on the player's screen. Ensure the Sandisk Sansa's internal software is current by downloading the latest firmware updates from the Sandisk website.
Troubleshoot File Issues on the Sandisk Sansa MP3 Player

Review the digital files for potential compatibility conflicts that are causing errors on the Sandisk Sansa MP3 player. This is one of the most common causes of problems when trying to play songs on the device. Look at the end of each of the song files on your computer and check that they end with ".mp3" or ".wma." Use the Sansa Media Converter software (included on the player's original software installation disk) to convert any other files into a format that is compatible with your MP3 player. Make sure you have all rights to the songs. Some songs, such as those purchased in iTunes or the Windows Media Store, require an individual to give each player playback rights. If your Sansa player has not been verified, it will not be able to play protected files.
Contact the Sandisk Technical Support Hotline

Contact the Sandisk Technical Support Center if all troubleshooting attempts fail to restore the Sandisk Sansa to an error-free status. Individuals covered under the Sansa's one-year warranty, or individuals willing to pay a small fee, can contact Sandisk electronically via its support website (link in the Resources section) or via telephone (866-726-3475).


Hope it helped.

Have nice day.

This is normal when the Sansa is connected to a computer. You can use it while charging if you connect it to something else. For example, you might have a cell phone with a USB charger that plugs into a wall outlet. You could connect the Sansa to it, and it would let you listen while charging.

Make sure the player is fully charged.

• 1. Connect the player to your computer.
• 2. Make sure the computer detects the player.

NOTE: If needed, switch the player to MSC mode,

• 1. Turn device OFF.
• 2. Slide the Hold switch down to Lock (orange color showing).
• 3. Press and hold the center button while connecting the device to the PC.then connect it to the PC.

Next Be sure the battery is charged

• 1. Leave the player connected for approximately 2 hours to charge.
• 2. Disconnect the player from the PC.
• 3. Verify if you can turn on the player.
• 4. Reset the player if necessary.

To reset the player:

• 1. Press and hold the Power/Menu button for approximately 20 seconds.
• 2. Release the Power/Menu button.
• 3. Press the Power/Menu button again to turn on the player.

If that does not do it, re-seat the battery: Then try and see if it will come on with out the battery but hooked to your computer.

This has happened to me a dozen times since I've owned mine. It's a piece of junk. But to fix it, you'll have to reformat it from 'recovery mode'. Here's a repost of a solution that worked for me:

1. Open My Computer.
2. Switch Sansa to Hold (top switch toward headphone jack).
3. Hold record button and connect to computer thru USB cable.
4. The player should say Recovery Mode and USB connected.
5. In My Computer you should see 16MB FORMAT J: (or another drive letter)
6. Double click the drive
7. Drop down the file menu and create a new folder
8. Name that folder: sansa.fmt
9. Disconnect the USB (either end) and Sansa will format and reset system.

when its charging make sure it say connecting

try to reset it by pushing and holding the power button down for at leaset 30 seconds or remove the back of the machine via 4 small screws and remove the battery and replace it and see what happens

Make sure the hold switch is not engaged.
Remove the songs from the player and then reload them. If they are froma subscription service, make sure they do not have fixed-term licenses on them. Right-click song --> Properties --> digital rights or media usage rights
Use Windows Media Player to view the songs that are stored on your mp3 player - best to view them in the "Sync" tab. Find the song that you want to delete, right-click the song, and select Delete (or left-click and press Delete on your keyboard). Voila!

-Tha Mp3 Doctor

if the Sansa View is like the Sansa e200, then holding the power button for 10 or 15 seconds will force shut down the player. If it still says "connected" when you turn it back on, it might be a defective player. (most likely a defective connection.)

But before returning it to the store, you can also try updating its firmware. You can find what you need here:

http://forums.sandisk.com/sansa/board/message?board.id=view&thread.id=851

Reset the player - manual has instructions


Remote possibility:
Use the Thumbwheel to rate the song (1 to 5 stars) then press
|<< button to return to Music Options menu. My Top Rated
Songs can be viewed in MUSIC menu.

2 Suggestions: 1) It may be that the battery isnt charged, let the unit charge fully 2) If that doesnt work, its probably time to send the unit back to sandisk