At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.
Sorry, but that means you have a failing printer. Either something is broken, or amiss, or malfunctioning in that device, and you need to get it serviced or replaced.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Most likely you will have to replace the fuser. Also I would inspect all pick up rollers and make sure they are all textured with no smooth or bald spots. Bad rollers are the #1 cause of jams. Also if you hear any clicking you may have a bad gear.
All I can tell you is that there IS paper somewhere in there. It might be the tiniest piece of torn paper that has just managed to get caught in the perfect spot so as to block a jam switch, but there is paper somewhere - I have NEVER found a situation where it wasn't an actual paper jam on one of these machines - but it's way to difficult to give you more advice than that
first off my guess would be that you removed the paper jam then pushed the main unit back in and closed the door without locking the green handle back into position. also if the fixing unit keeps jamming you will need to check it for flat spots by feeling how it turns with the fixing knob. if there are a lot of flat spots i would suggest getting it rebuilt before it gets worse.
This happened with an old HP Laserjet 1100A of mine. I had apparently dropped a screw in the paper-out slot and it was jamming the paper on just one spot.
As you know, the entire sheet is connected, so It is most likely a similar situation in which a previous jam has left a small wad of paper under one of the rollers, and this is preventing the paper from exiting the slot. Best bet, print something and see where the paper is scrunching up. This is most likely the roller that has the paper stuck under it. Remove the toner block and blast some compressed air into the spot the jam is most likely originating and see if anything else flys out. Also, if that does not work, you might try manually rotating the rollers backwards, which will often eject the lodged paper chunk. Note- Please be careful inside the printer! Do not touch the bright green drum, or anything that dosen't look like it is rubber and rolls paper around! It is very easy to mess things up in there ;)
Have you tried to run copies from both paper trays? Will it jam in the same spot with both trays? If one works, but the other jams, it may be as simple as making sure the paper tray is set to the correct paper size? Is it set up in the paper tray as LTR, but the tray is saying LTR-R on the display. If so just change the paper size knob to the correct size. Also, if it stops in the same spot with all of the trays, look for something blocking it. Also, try to cheat the side door and make sure everthing is turning correctly.. Good Luck...
If it?s always in the same spot then you can narrow your search for the problem.
-Look where the leading edge of the paper is getting jammed up for an obstruction, especially if the paper is folded in an accordion fashion. Look closely, I?ve fixed many a paper jam by pulling out a corner of a page stuck in a recess.
-If the paper path is clear then the next thing I would suspect is the paper you are using.
-Try new paper that isn?t bowed, folded or curled. Before inserting into the paper try flex it back and forth along the width and length, then insert making sure to slide the two side guides and the back guide until they fit snugly against the stack of paper.
-Other things to check are the rollers where the leading edge of the paper is getting stuck. Make sure they are clean.
-Also make sure your toner cartridge is inserted into the printer correctly. If you have a spare try using that, sometimes cartridges can drag on the paper.
Some questions first:
-Where in the paper path is it jamming?
-Is it always in the same spot or does it vary?
-Roughly how many pages have you printed with this printer?
-Did anything lead up to this or has it progressively gotten worse?
×