Question about NorStar T7316E Corded Phone

2 Answers

Going to voicemail

When I miss a call, it is taking way too long for the caller to get to my voicemail. People think I don't have voicemail. I called myself and waited a minute and a half before getting to voicemail. How can I shorten the amount of time before unanwered calls go to voicemail?

Any ideas would be appreciated. Thanks.


Posted by ajoaquin72 on

  • ajoaquin72 Nov 02, 2007

    Thanks for answering. I believe my next steps are what you described in the beginning of your reply.

    When a caller is waiting, the phone is ringing for about 90 seconds. In this time most callers give up. If they have the patience, after that time, they then go to my voicemail which is my own personal greeting. It is the 90 seconds of waiting which is causing the trouble.

    I guess I am now looking for manuals/info about our phone systems. Thanks

  • ajoaquin72 Nov 02, 2007

    Thanks again. DND is a temporary fix, but it'll get me by for now.



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Check the coverage path for voice mail,In coverage path form
Don't Answer? y y Number of Rings: 2

Point1: h2 Rng: 1

Ensure these conditions,after 3 rings only your caller will get to your voicemail.

Mention the coverage path number in your extension screen
(Coverage Path 1:_) field.

Posted on Feb 05, 2008



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The phone you have can go on several different Norstar phone systems and you can have several different types of voice mail. Your voice mail (and possibly the phone system) needs to have programming changes, not the telephone. Your first step is to determine which Nortel phone system you have and also what model voice mail. You will need manuals for the phone system and voice mail. Hopefully you already have a programming or administration manual for the voice mail. Someone should have gotten this information when the system was first installed but that could have been many years ago.

What happens when you are waiting for that time? Do you hear absolutely nothing? Instead of being sent directly to your voice mail box, it may be sending callers to a voice mail branch where you would normally have a recording "press 1 for this, 2 for that" If there is no recording the system will wait for a response that the caller has no idea of and usually replay the message 3 times before defaulting to your mailbox (in this case a blank message). That is my best guess with the information I have from you so far.

Posted on Nov 02, 2007

  • Anonymous Nov 02, 2007

    If it rings for those 90 seconds then someone has seriously tweaked the no answer forwarding timer. Your extension has a timer setting for how long it waits for you to answer before trying something else (like the operator, or in this case your voice mail box)

    For the short term, try putting your phone in DND mode (no not disturb) when you know you are away from the phone. Try it out, it should send them right to your voice mail. But again... this relies somewhat on your system and how it is programmed.

  • Anonymous Nov 02, 2007


    That is DND "Do Not Disturb" not 'no not disturb'



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