Sorry i am not sure where to find the model number on this phone but our phona at our front desk now says Do Not Disturb and so it is not ringing. We are trying to figure out how to remove this. Thak you So much for the hel[p
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Either the voicemail box isn't setup, the voicemail box isn't assigned to that extension, or that extension has forwarding setup that is incorrect. I have no experience with a Nortel phone system though so if you need specifics on how to get into those areas of your system to fix them you'll have to wait for another response.