How to forward a call to a virtual voicemail box...

1. Go to Google Voice.
2. Click the gear icon at the top right of the Google Voice window and select Settings.
3. Click the Voicemail & Text tab.
4. In the 'Voicemail Greeting' section, click Record New Greeting.
5. Enter the name for the greeting you're going to record and click Continue.
6. A "Record Greeting" box will appear. Select one of your forwarding phones from the "Phone to ring" drop-down menu.
7. Click Connect.
8. Google Voice will call you on the forwarding phone you selected. Pick up the call and record your voicemail greeting when prompted.
9. Once you've recorded your voicemail greeting, make sure it's selected in the 'Voicemail Greeting' section of your Settings.
10. Click Save changes at the bottom of the page.

The messages are stored on Verizon hardware (and maybe by some other organizations that keep tabs on everyone). Contact Verizon and ask if they could give you a recording. They may want payment for the service.

Either the voicemail box isn't setup, the voicemail box isn't assigned to that extension, or that extension has forwarding setup that is incorrect. I have no experience with a Nortel phone system though so if you need specifics on how to get into those areas of your system to fix them you'll have to wait for another response.

Sounds like your service provider(Verizon) has your phone line setup to forward to voicemail on no answer after 2 rings. Call your service provider's customer service number and request that the number of rings for forward no answer be increased to at least 5, then your answer machine can receive and answer your calls after 4 rings but if your line is busy callers can leave a message with your Verizon voicemail service. If you don't want Verizon voicemail to answer any of your calls, you could have them disable the voicemail service. When you call the service provider have a recent bill ready because they may request your account number before they will make any changes.

You will need to log into the voicemail system as you would to check your messages. There will then be a number to press (listen to the voice prompts) for voicemail options. Somewhere in there will be the option the change greeting/message. If you do not pay for a voicemail then you will have to live with the standard one your service provider uses, although you may be able to change "your call has been forwarded to the voicemail box of "JOHN DOE", is currently unavailable. This would be changed the same way I stated above.

Rylan

There is also a setting for What extension to forward to..
Terminals and sets, forward busy and fwd no answer.

Forward on busy is no set correctly.

You want to make sure your callforwarding is on. Sometimes when you select sleep mode, the calls will divert directly to Voicemail. Plus, ensure you have signal. Without signal, by default the calls go directily to voicemail. We won't wanna miss a call here. You can follow these steps here. start
settings
phone
services
call forwarding
get settings (wait for a while)
forward all incoming phone calls (check the box)
OK
OK
Exit

In the option to forward calls, there should be an option for the amount of seconds the phone RINGS prior to forwarding directly to voicemail.
IF your HTC device doesn't have the option for voicemail, and your calls are routed else where, contact your carrier for the voicemail number. This is very important!

Cheers!

I have seen the same problem with some users (I look after the PABX) so I just go into the maintenance console and set up the foreward to the default voice mail number. Or you can try the following:

CALL FORWARDING HANDSET 1. Press the Speaker Phone Key on your handset 2. Then Press the FWD/DND Key 3. Then select the Forward type you desire - Key 2 - Immediate Key 5 - Busy/No Answer 4. Then dial the internal extension number (eg.444) or voicemail pilot (201) 4a. If forwarding to external number dial 0 then dial outside telephone number 5. Dial # then press the Speaker Phone key

Use the voice mail that is set for your system.

Hope this helps

check in settings/phone to see if you have maybe turned on call forwarding and it is being forwarded automatic to your voicemail box number