Opening and closing front door does not solve the problem. Neither does removing all the cartridges with the machine off, and then turning it on and replacing all the cartridges.
Here are the codes for the error you are getting
10.92.00 Black toner
10.92.01 Cyan
10.92.02 Magenta
10.92.03 Yellow
The fix is either the toner lock is broken. Contacts on the left side of printer are damaged.
There is a complete proceedure for replacing the the toner locks which comes in a kit you can order from precisionroller.com. this takes about an hour.
If the contacts are damaged you will have to replace the whole plastic part on the left side behind all of the electronics. It takes about an hour
10.92.00 Black toner
When faced with a 59.99 error, we have found additional
ways to solve the issue since the service manual was written.
Error:
59.99.00
Description:
An error occurred in the secondary transfer engaging
mechanism.
Solution
Follow the troubleshooting steps below:
Fuser seated improperly. Reseat the fuser.
NOTE: You may hear grinding
sounds from the right, rear of the printer associated with this specific failure
also.
Faulty secondary transfer engagement sensor. Replace the
secondary transfer engagement sensor. (PS16, part of paper pickup/feed
assembly)
Faulty secondary transfer engaging solenoid. Replace the
secondary transfer engaging solenoid. (SL4, part of paper pickup/feed
assembly)
Faulty feed motor. Replace the feed motor. (M1)
Faulty DC controller PCB. Replace the DC controller
PCB.
If the 59.99 error only occurred after removing and
reinstalling the paper pickup/feed assembly, what may have happened is that the
secondary transfer engaging solenoid SL4 may have become dislocated. See figure
below. Verify position of tab on top of solenoid.
Figure (See Link) Pickup/Feed Assm -
RM1-0765-070CN).(Includes solenoid & sensor) DC Controller PCB (RM1-0510-000) DC Controller, CLJ 3500/3550 Primary Transfer Roller Engaging Motor (M-5) RK2-0139 Drum Motor (M-3) RM1-0733Drum
motor - Provides power to turn cartridge drums Delivery Motor (M-2)
RK2-0138 Feed Motor (M-1) - RK2-0137 Located on lower left front of
main right side plate assembly Secondary transfer engagement sensor. (PS-10) (Part of Pickup/Feed Assembly) Secondary transfer engaging solenoid. (SL-4) RK2-0145-000CN Formatter Assembly Q1319-67903
h30499.www3.hp.com/hpeb/attachments/hpeb/bsc-413/.../1/343540.em
Parts associated with this fix:
Parts sources:
http://lbrty.com/Products/HP/parts_hp/pnC3500.html (Very Good Parts Vender Catalog)
http://www.feedroller.com/Store/clj3500.php (Parts Vender)
http://www.laserprinterservices.com/hp3500/hp3500.html (Parts Vender)
HP Customer: To order HP computer parts and printer parts by phone please call
1-800-227-8164 , Monday-Friday, 7:00am to 7:00pm CST.
Thank you for using FixYa. Hope this helps helps. Please keep us updated and remember to rate this answer.
59.99 An error occurred in the secondary transfer engaging
mechanism. following four possibilities are mention below with proposed action:-
1. Faulty secondary transfer engagement sensor. Replace the
secondary transfer engagement sensor.
2. Faulty secondary transfer engaging solenoid. Replace the
secondary transfer engaging solenoid.
3. Faulty feed motor. Replace the feed motor.
4. Faulty DC controller PCB Action: Replace the DC
controller PCB.
Good Luck
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There are no error numbers on the screen...it just says "cartridges not engaged."
Is there a place where this code might be?
Which error is it giving you? They have codes that help narrow down where the paper scrap might be stuck ...
So....what is the error?
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