It means that the ink counter needs resetting and the waste inkpad changing/cleaned. The Epson website will give you the address of a local service centre. Before paying out for that you could see if the SSC Service Utility would work for you although the R265 is not specifically listed as supported it is similar to the R270 which is. The free download is available here http://www.ssclg.com/epsone.shtml
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