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There could be a number of things causing this, including port blocking at your server level - check with your IT professional.
It would help to know how you're trying to scan (i.e. scan to e-mail, scan to FTP, scan to desktop), if the C351 has an EFI (Fiery) print server incorporated and how it's set up for scan interfacing with the copier. There's so many variables, it would be very difficult to pinpoint any one solution without knowing just how the copier and your network are set up.
Easiest way is to change to SMB scanning which will give you direct scanning to PC or server. Create a new address in the machines address tab in the browser add the (must be a fixed) ip address of the machine it is going to with the folder name, user name and password and it will work a treat.
first, int the mac must have the "share for windows" checked, in the network settings. second, you'll have to create a folder name SCAN into the 'home' folder onto your mac. then , you ll have to have your user and password of your mac. then, you ll have to enter in the bizhub: - Ip of your mac - gateway of your mac - mask of your network on the copier - in the utiliy/counter // register 1 touch, book adress, SMB (don t remeber exactly the path .. but just not so far of these paths), : IP server: Ip mac path : SCAN user: user'sMAC password: password of the user's mac (CAN NOT BE EMPTY)
this can be easily done via your web browser by typing in the IP address of the MFP and set it from there.
You need the IP address of the laptop and is best to put the shared folder in the main drive (C).
Then for the file path you just need to enter the name of the shared folder EXACTLY as it is on the lap top.
You also MUST enter the ID a password to give it access.
what method are you using to scan? SMB, FTP, TWAIN, or scan to HDD and retrieve from computer. Trying to gather informations sounds like it is trying to access something like an LDAP or remote settings/server.