Hi my name is arman last year I bout magic jack plus phone , I paid for 5 years but now is getting expire I don't no why and I change my email address so I don't have my magic jack account password , I Don't no what should I do ? Can you help me please ?

Click on the link or type it in the URL address at the top of your screen http://magicjack.com/techchat/

Whose number are you trying to dial? Only a certain number?
Go to this site: http://www.magicjack.com/customercare.html
They should be able to help you with your problem.

It's got a burnt out cell in it needs replaced

yes and no, , magic jack and all of it's phone numbers are owend by them, since you left MJ and your now with another provider, you will use them, if you wanna use MJ again YOUR MONEY YOU PAID SHOULD BE CREDIT OR CREDITED TO YOUR ACCOUNT FOR FUTURE USE. i'd call MJ and freeze your account.

First is your internet connection working Ok? If so then unplug and remove any software from your machine. Next plug it back in. It should act as a new install. Lucky you upgrade then should come up. If not go to http://mjcheck.low.li/ and download the firmware. It will have to restart but should work after that. If not repost. good luck.

Happy MJ user

Make sure your subscription has not run out. Go to the website and enter your number and password to find your status.

https://web03.magicjack.com/my/index.html?

If you want to query the status with customer support you can contact them here.

International VoIP Phone Service Customer Care Support magicJack

Try another telephone as the magic jack device only provides a certain level of voltage output which does not supply enough power for a dial tone and power to older telephones. There are work arounds provided within the magic jack forum blogs which can be found by visiting this website, found on google.

Hi Firdouse,
I just had to do this yesterday:)
First you need to login to the Magic Jack account. www.magicjack.com
Go to the (Phone Numbers) tab
In the menu, you will see (View-Renew-Add), select that.
When the Magic Jack Devices screen shows, you will see a column that says (Device Status).
Under that column you will see the date it expires and (Add Years). Select (Add Years).
It will then give you the option to renew your subscription for 1-5 years.
Thanks, Hope this helps.
Please Rate
Gary