20 Most Recent magicJack Plus Pc To Phone Adapter Questions & Answers

Try moving your Magicjack to a separate outlet away from any
other electrical lines.

magicJack Plus... | Answered on Apr 10, 2017

MagicJack is a one year subscription, if it has stopped working you have to update your subscription account with payment.
If you do not know how to do this contact Magic Jack for customer support. International VoIP Phone Service Customer Care Support magicJack
If you have already paid but do not know how to install it, you can go to the activate page of this site to show you how as well.

magicJack Plus... | Answered on Dec 01, 2015

Go to MagicJack.com.
Log in (upper right corner)
You can then go to the Shop and pick a plan.

magicJack Plus... | Answered on Jan 08, 2015

Try setting it for 3 or more. Then it will ring more than twice.

magicJack Plus... | Answered on Nov 30, 2014

  • Is everything turned on?
  • Is the blue light, inside your Magic Jack dongle, on? (Note that the Magic Jack Plus should have a flashing red and green led as well.) If you use the older model you might need to connect it through a powered hub to ensure the device receives enough power to operate properly?
  • If this is a new installation, is your internet service and computer capable of handling the requirements placed upon them by Magic Jack?
  • Do all your connecting cables appear to be firmly attached?
  • Are you watching Netflix, downloading or streaming files at the same time you are attempting to place a call?
  • If you are using the Magic Jack Plus, does the system report Error 3002?
Next, you should ask yourself what recent changes you have made to the computer/Magic Jack software? What recent upgrades have you performed to your hardware? Could this have effected the performance of your Magic Jack?
If your difficulties persist, it is time to divide and conquer. Google a 'you tube' link and watch the video. If you cannot connect to the internet, consult your internet provider for assistance. If the video is choppy, the internet connection might be too slow or bogged down. Perhaps your computer is too slow or requires maintenance. If you cannot hear sound, you might be experiencing problems with your soundcard or sound drivers. You should check Control Panel/Sound and ensure that 'USB internet phone by Tigerjet' is installed.
If the video ran correctly, the next step would be to test your handset and phone cord at another location.
If you prove the handset/phone cord to be correct, you have pinpointed your fault to either the Magic Jack or its software. Contact online support for Magic Jack.

magicJack Plus... | Answered on Oct 13, 2014

get in touch with magic jack customer service and give them your old email address. they will then update your information.

magicJack Plus... | Answered on Sep 01, 2014

Have you paid and registered for the service?

magicJack Plus... | Answered on Aug 10, 2014

Lets try this. When you installed your new magic jack, did you install the new software from the website, or did you just plug it in and go "HEY all my peeps are here. We are done?" Install the new software from magic jacks site and if you did this then and it still doesn't work, then i am out of ideas for this one. Only other thing i can think off is in your settings and you have it on incoming calls only.

magicJack Plus... | Answered on Mar 17, 2014

To use without computer plug ethernet cord into magicjack otherend into router plug phone in to magicjack plus plug magic jack plus int power adapter plug power adapter into power outlet should work but does not no calls in or out in reverseorder and has to be online with internet conection .

magicJack Plus... | Answered on Dec 27, 2013

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