20 Most Recent magicJack New & Improved 2012 Plus Free 1yr Subscription Magic Jack Questions & Answers

My phone number is 407-309-3307 We are having trouble with the Magic Jack does not come on It tell me to wait and I wait and wait and nothing happens and some times it gives me a number . This happens every day some times I can dial . most of the times it does not work Please Help

magicJack New &... | Answered on Mar 29, 2016

Ask them direct. We can't help you with queries like yours, but we can point you in the right direction.

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magicJack New &... | Answered on Feb 18, 2016

Try another telephone as the magic jack device only provides a certain level of voltage output which does not supply enough power for a dial tone and power to older telephones. There are work arounds provided within the magic jack forum blogs which can be found by visiting this website, found on google.

magicJack New &... | Answered on Dec 04, 2014

perhaps your firewall blocking it
404 = no access to internet

magicJack New &... | Answered on Dec 04, 2014

sure you should be able to plug it in and follow the screen put the t5 cable in the right spot and to the magic jack part

magicJack New &... | Answered on Nov 15, 2014

On your computer go to magicjack.com . Near the top of the webpage there's a black bar with the word "magicJack". To the right of that word locate and click on "Support". A new page opens. You should see "Get live help in seconds" and below that "Please click here". So click on "Please click here". A new page opens. On this new page click on the orange colored "Click here". A new page opens. In the little search bar type " magicjack reverts to old number" and click on "Seach". A moment later you should see a box that says "I'm online - Start chat". Click on that and a chat window opens. In the chat window type your name and your email address and click to select your preferred language (English or Spanish). Then click on "Start chat" near the bottom of the chat window. Then wait for a customer service person to type a "hello" message to you, and describe your problem as clearly as possible to them.

magicJack New &... | Answered on Sep 04, 2014

you must have internet access to use magicjack. after connect the needed cables (as per the instructions) you must contact magicjack website to activate the magicjack device and request a phone number to be assigned to you. then wait for them to confirm and notify you what your phone number is. then you can make calls.

magicJack New &... | Answered on Aug 14, 2014

Contact Magic Jack...

magicJack New &... | Answered on Jul 05, 2014

first you need to have computer on pull it in to the usb slot at startup then follow the install program ok jim

magicJack New &... | Answered on Apr 17, 2014

Some Magic Jack units do not reset themselves when your router loses the upstream connection (even momentarily). In that case, try unplugging the Magic Jack and then reconnecting it to the USB port.

If that doesn't help, check your firewall settings (both on the computer and the router). You may need to force the firewall to allow the Magic Jack to communicate with the wide-area network. (This could involve finding the MAC address of the Magic Jack. Then set the MAC address to a specific IP address in the router or set Port Forwarding in the router administrative pages. See http://zaxa.ca/magicjack-plus-not-working-plugged-directly-in-the-router-solved-english for some specifics.)

Please add a comment with your router make and model for specific information on accessing these settings pages.

I hope this helps.

Cindy Wells
(my ISP has been having upstream problems since early November. We have to reset some devices daily to correct the "lost network connection" issue due to the down time.)

magicJack New &... | Answered on Jan 15, 2014

Please view these videos:



magicJack New &... | Answered on Jan 20, 2013

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