Question about magicJack Two, 2 Magic Jack Plus Voip Phone With Or Without Computer In Box

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My Magic jack keeps saying no line and i have no dial tone is there an easy fix for this

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Try replacing your power adapter.These often fail.

Posted on Apr 10, 2017


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Al Clark

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SOURCE: My magic jack not working no dial tone and my contract with magic jack is 5 yrs

get on your computer and follow the link You will get help NOW

Posted on Jan 12, 2015


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Good day, We have a Digital Cordless telephone DECT GAP, MODEL C601. It was working find and all of a sudden there's no dialling tone. I did reboot but still nothing. Bets

Is the power adapter warm? If the power transformer is cold, the base isn't getting power and can't communicate with the handset. Try a new telephone cord between the base and the jack. The cable can fail. (Make sure it's a line cord. I've seen someone plug in a handset cord here and that won't work.) If you have a DSL filter at the jack, you may need to replace it.

For the rest of the phone line diagnostics, I like to use an old wired telephone. Then you don't need to plug in the power adapter at the test locations. Check if you have a dial tone at the jack with the test phone. If you do, then the DECT GAP C601 phone is faulty. If it is, contact the manufacturer if the phone is under warranty (one year). Replace it if it isn't.

If there is no dial tone, use the test phone check for a dial tone at another jack for that line, if available. If you have a dial tone, then the problem is with the wiring to the jack or in the jack itself. Open the wall plate and look for loose wires. If a wire is loose, reconnect it in the correct location. There are two standard connections - screws or keystone jacks. For the screw type, strip a portion of the wire's shielding. Loosen the correct screw. Wrap the wire under the screw and tighten. For keystones, do not strip the shielding. Get a punch-down tool from a hardware store. Use this to push the wire into place. See (for the US standard wiring pattern).

If there isn't a second jack available or there is no dial tone at that jack, find your telephone service connection. Open the panel if you can and look at the terminals. If there is a RJ-11 connection, plug in your test phone and check for a dial tone. If you have a dial tone here, then the problem is with the wiring inside your building. You may want a professional to find and repair the break in the wires. If you can't test the phone line, contact your telephone company. They should test the line for you. Outside problems should be fixed by the telephone company (in the US) However, some companies are trying to avoid repairing copper wiring.

I hope this helps.

Cindy Wells
(My phones have lost dial tone due to nearby digging projects that accidentally cut a line. I've had rodents damage the wiring outside. (I have underground telephone lines.) I've had the DSL filter get damaged; in my case that's outside and the telephone company replaced it. I've also had a contractor fail to connect all of the wires during a service upgrade. Only one jack had no dial tone. It was easy to fish the misplaced wire back up from behind the siding and plug it into the panel. I've even lost dial tone intermittently when the fiber-optic modem card began to fail. That was fixed by the telephone company.)

May 23, 2018 | Dect Lands Phones

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Why does a CS6124 not work with Magic Jack?

that phone should work with magicjack , you are not getting a dial tone because you are no setting it up right somewhere along the line ,

Dec 10, 2014 | VTech Communications Cs6124 Cordless Phone...

1 Answer

Magic jack customer service

You need to contact Magic Jack.

Aug 16, 2014 | Lands Phones

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Magic jack customer service

Phone: 561-594-9925
  • How to reach a live person:
    • They say this phone number is only for billing questions, but it is the only way to get a hold of a live person. The only other option is their online support which is basically useless.
  • Hours of Operation:
    • 11am - 8pm EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • You can also try 561-594-2140.

May 10, 2014 | magicJack Two, 2 Magic Jack Plus Voip...

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I can't get a dial tone on my magic jack phone line.

If restarting doesn't work or the solutions on the web site, you likely need the unit replaced. Personally I like the plus better because it can plug right into the network, account can be transferred. Caution, it likes to run hot when used on network and will need a cool place.

Apr 01, 2014 | magicJack pc to phone, free local & long...

1 Answer

When I try to send a fax on my lexmark x4650 it has error no dial tone?

If you are getting "no dial tone" as an error on your fax machine, it means that you have the telephone cord plugged into the wrong port on it.

Turn the printer around so that you can see the back of it. If you look closely, there should be three ports to choose from in which you connect a telephone cord. Sometimes they put a little white plastic piece in the ports to keep them clean during shipping ect. If this is the case, go ahead and remove them now.

If you look closely at each port , you might notice that they have text or pictures right above or below them to tell you which one to use. let me explain; if you have one telephone line and wish to use it for both fax and voice calls - you will need more than one port. That's why they mark them.

One of the ports should say "line" or have a picture with a funny little symbol on it. This is the port that you would use if you want to fax someone using your printer. You plug your phone cord into this port on your printer.

One of the ports should say "phone" or have a picture of a telephone by it. This port is used when you want to share a single phone line with both your fax machine and telephone used for making voice calls. To split your line between both fax and phone, you plug your phone cord from the wall into the port marked "line" and take a second phone cord and plug it into the port on your printer marked "phone" and the other end of that line goes into your telephone (voice line).

The last port should say "line 2" or similar and usually has no picture next to it. This is an additonal port to share with a second phone line.

To correct your problem of "no dial tone", plug your phone cord into the socket on the wall and put the other end into the port on the printer that says "line". Now lets test the connection.

Put a piece of paper into your printer, press the fax button and dial any phone number using 1 and then the area code followed by the phone number and press 'start" or "ok" to begin the fax. If you have chosen the right port to connect your telephone cord, you will hear a dial tone first, and then dialing of the numbers you chose. If you cannot hear a dial tone before your numbers begin, then you have not chosen the right port. If this is the case, remove the phone cord from the port you have chosen and try another until you do hear the dial tone.


Do not try to go from your phone jack into your telephone and then use a second port on your telephone to connect a second phone cord that is plugged into your printer/fax. A second phone port on your telephone is most likely for a second phone line to use for voice calls. The majority of phones for residential use do not have a built in splitter that works like a fax/printer does. If you try to use a second port on your phone to split to your fax machine, it usually will not work. Follow the instructions as listed above to re-route your line and correct the problem.


While magic jack is great for making free long distance calls, it is not suggested for use with a fax machine. if your trying to use your magic jack phone line to fax it usually does not work.

Jul 16, 2011 | Lexmark X4270 All-In-One InkJet Printer

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Error message CHECK TEL LINE my phone line is connected and i followed all the right steps to connect my handset to the base HELP!

This sort of issue requires you to check if the base or the phone line has a problem.

I prefer to use an old corded phone for testing. I also get a new RJ-11 cable. Unplug your phone base from the jack and check for dial tone when you plug in your test phone.

If you get a dial tone on the test phone, try the new cable with your cordless phone. If you still get that message, then the phone has failed. If it is under warranty, contact the manufacturer for repairs. If it is out of warranty, then determine if it is worth fixing or replacing. These phones are not designed to be fixed by the end user.

If you do not have a dial tone, take your test phone to another jack on the phone line. Check if there is a dial tone at that point. If there is a dial tone, the problem is at the first jack or the phone line to the jack.

If you still do not have a dial tone at the second jack, find where your telephone service comes in. Open the box and determine the type of connection used. If you are lucky, it will have RJ-11 connections. Plug your test phone into the jack and check for a dial tone. If you do not have a dial tone at this point, call your telephone company. They will fix the problem for free. If you find that the connection is not an RJ-11 type, call the phone company and have them test the line and repair it if needed.

If you have a dial tone at the service box, then you have an inside wiring problem. Inspect the visible wires for damage. Open the faceplates for the jacks and check for loose wires. There are two types of connectors. Screw type connectors need the wire stripped back a little then wrap around the screw and tighten. The other type is a punchdown jack. To repair a loose wire in this, you will need a punchdown tool. These are often available in hardware/home improvement stores in the wiring section. has clear pictures of the wire color to pin pattern.

You may want a professional to check the wires inside the walls. Your telephone provider will do this for a fee.

I hope this helps.

Cindy Wells
(who has had outside phone line problems due to rodents chewing on wires, road crews digging just a little too much, and lightning damaging a DSL filter.)

Jul 07, 2011 | Uniden Cordless Phone

1 Answer

Dial tone problems, when i press on hook dial and dial the number the dial tone keeps and the number won't dial

Sounds as if the phone line from the wall is not in the correct jack. The correct jack should say "L" or "line" not "T" or "aux"

Jun 30, 2009 | Dell Office Equipment & Supplies

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