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Questions & Answers
No dial tone
Sorry to ask...but do you still have internet connection?
Call MJ using another phone(NOT VOIP) and they will walk you thru the problem.
Why dont I have a dial tone, phone does not work . no ring cant answer when people call
if you have no dial tone , you have no line to the exchange
it can be from the call cancel switch ( hang up button) or an extension that is not hung up properly
It could be an external problem so you will have to get the service provider to check the line from the building out
As that may require you to pay if it is not faulty, try borrowing a phone and plugging it into the wall socket for the phone
If you get a dial tone on the borrowed phone , it is your phone but if there is still no dial tone , it very well could be a service provider problem
I would like to have my phone number changed. Is that possible and what is required?
You can change area code for free one time . after that (or a custom/vanity number)you will have to pay 10$(a reactivation fee)
2- Enter your phone number and password, then click Login
3- Click the "My Subscriptions" tab
4- Then scroll down and click "Change Phone Number" button
5- Now click the "Change My Phone Number" button
6- Click "Add a new number for $10" then click Next
7- Select "I Want a Vanity Number"
8- Follow all the prompts to add your vanity number and enter the number you want when prompted
You might also contact them and give the some kind of "sob story" of why you need a free number change.
How can i get an upgrade for a magic jack plus?
Best bet is to call the company direct they almost always give a large discount for an upgrade. Also there are specials onLine just look up magic jack discounts. Do some quick searching!
Have a great day!
Old majic jack want to start new program
If you have an old Magic Jack, my 4 unit are 6 years old the company just really wants you to upgrade to a newer product no need to. Try removing Magic Jack completely from your tablet, restart unit, make sure to clean out all junk on tablet from Magic Jack you could try a program that cleans your tablet for you, but unless you know what to remove don't get technical just a standard clean up of old files, this is usually under apps, Magic Jack, then there will be a clear cash button, clear data, and uninstall.
Restart unit then do a fresh install of Magic Jacks new app for your type of tablet from Googles sight or Magic Jacks make sure if you have a Mac to install the Mac App and if you have an android tablet you install the Android App. This has been working for me. With the old Magic Jack you will need to do a fresh install when you get errors and crashes. I do it 2 or 3 times a year. Good Luck!!
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