Question about magicJack Two, 2 Magic Jack Plus Voip Phone With Or Without Computer In Box
All of a sudden my magic jack stopped working while it is plugged into the wall. I had to move it and plug it into the computer. Last year the plug stopped working and you sent me a new plug in free. Is that what is going on now. I tried everything, I unplugged magic jack and the phone from the outlet and plug them into the computer and it is working. However, I want it plugged back into the wall. I am also having problems talking and hearing as it fades in and out all the time. What is going on? Please advise.
This is a common problem with the magicjack. It works when plugged into a USB port on the computer, but not when plugged into an AC wall socket.
The separate power converter module has failed.
When the magicjack is plugged into your computer USB port, it is getting power directly from the 5 volt source in the USB port.
In order to use AC wall current to power the magicjack, a power converter module is needed. That module contains a transformer and rectifier that coverts 115V AC into 5V DC. That module is no longer supplying 5V to the magicjack.
Tech section - you can probably skip this part:
The problem is poor quality low ESR electrolytic capacitors in the power module. ESR is Equivalent Series Resistance. A low number is good, high is bad. The ESR of a capacitor is measured with an ESR meter.
The 5V output of the power module measured only 3.5V. I took the power module apart to to trouble shoot. I found two 220uF 10V capacitors that were labelled "Low ESR" (C8 and C9). I measured the ESR of these caps and C8 measured 1.5 Ohms. I replaced the C8 cap and it fixed the problem. 5V output was restored.
I do not recommend repairing these power modules. I did it out of curiosity. These modules are very cheap.
Magicjack is aware of the problem and offers a replacement. To contact them, go to www.magicjack.com and go to "support". They will ship you a new power module for about $5.50. Some people have reported that the replacement modules from Magicjack are no better than the originals and have had repeat failures.
Consider getting a power module from another source. There are lots of AC to USB power converter modules available on Ebay for only a few dollars. Search Ebay for "magicjack power adapter".
Posted on Dec 25, 2014
Look on craigslist or angies list for a tech to help you with your wall wiring.
unless your willing to learn this step in troubleshooting home wiring.
you can hire a nerd to teach you this but expect it to take days.
Posted on Dec 02, 2014
SOURCE: I bought a magic jack about a month ago and it just stopped workingI have tried unplugging it and i have went to magic jack website . It is popping up for me to renew it and its not time yet and it wa
I know there is a 30 free trial. Check the packaging for the extended year. Plus try logging into your account for details. It will state your status. That's all I recall. Had mine 3 or 4yrs.
Posted on Aug 31, 2012
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