There is no suction to the floor sweeper. The

Hi Marin, it's Jack at Dyson.

DC40 is a powerful mid-size Dyson upright vacuums, and we wouldn't expect you to have any concerns about performance on hard flooring or carpet. As long as the machine is used and maintained as described in the User guide we would not anticipate a change in performance, and we're on hand to help if Dyson owners need assistance.

It's important to note that for effective pickup, the cleaner head needs to form a close seal with the floor surface. Simply placing a hand under the cleaner head does not give an accurate idea of suction as you're not creating a seal, as you would be when you place your hand right across the end of the wand or hose. If you turn on and recline the vacuum, turn off the brush bar then lower the cleaner head onto something like a sheet of newspaper, you should see the newspaper held tightly against the soleplate by the vacuum's powerful suction.

We're keen to discuss this with you, and to help ensure your DC40 is working as well as it should be. Please email your full contact details to my colleagues at [email protected], and one of our experts will be in touch as soon as possible to provide further assistance.

Hi there, it's Jack at Dyson.

I'm sorry to hear you feel your DC40 has too much suction. This sounds unusual, and in order to help you resolve things we would need to take some further details about your machine, and the particular flooring type you're having difficulty with.

When you have your machine to hand, please call us directly so we can talk you through some simple troubleshooting checks to make sure everything is correct with your DC40. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

look for a blockage -something may have dislodged the lever mechanism, or be stuck preventing the roller or position leaver from moving.

Sounds like the little motor that drives the brush is going bad. You need to replace the cleaner head.

Hi Stacy, it's Jack at Dyson.

This issue you've described with your DC41 sounds unusual, as the changeover valve will divert suction to the cleaner head automatically when you recline the machine into the vacuuming position. If it's not doing this, it's possible you have a blockage somewhere in the cleaner head, internal hose or changeover valve.

To check for this, please follow the steps shown in our online Support guide: http://www.dyson.com/support/dc41/dc41-irspu/diagnosis-root-menu/performance-flo-area-check-dc41/flo-brushbarvid-dc41/redirect-to-performance-flo-base-dc41-checking-the-internal-hose/performance-flo-base-dc41-checking-the-internal-hose

If you'd like some further advice after you've given us a try, please email our experts with your details at [email protected]. Someone will be in touch to help as soon as possible

your hose is blocked get some thing long and thin push it done the hose and try and clear it

Hello,

The way your Dyson DC17 is designed, there is a suction divert mechanism that diverts the suction to floor when the vacuum cleaner head is pushed down, and then back to the hose when the vacuum is in the upright position. If you are getting suction from the hose when the vacuum is upright, but no suction after the handle is reclined, this is actually the normal function for the Dyson DC17.

You can check to see if the filter is dirty. The washable filter on your Dyson DC17 is located directly underneath of the dust bin of the vacuum cleaner. After removing the dust bin, lift straight up on the part the bottom of the dust bin rests on. This is where the pre-motor filter is located for the DC17 models. If this filter is not cleaned on a regular basis, then it can start getting clogged, and you'll notice a loss of suction on the vacuum cleaner.

If you have further questions, please visit the link below where you may download the instruction manual. There are some trouble shooting guides at the back of the manual that you may do to try and diagnosis this further.

Dyson DC17 All Floors Instruction Manual:
http://media.dyson.com/downloads/us/floorcare/manuals/dc17_opmanual_usa.pdf

If this was helpful, please be sure to rate the repair as helpful by clicking on the thumbs up icons on the top of the repair.

Thank you very much,

Chris Jones
GoVacuum

It may be something else. I have just had the same problem and I turned my Dyson over and removed the head bar by turning the 3 plastic screws. I found that a small plastic pipe, on the left handside, that attaches the head to the main machine had come off. I eased this back into its housing and problem is now fixed. Not bad for a total technophobe!