Canon Pixma MP640 All-In-One InkJet Printer Logo
Kyrre Danielsen Posted on Apr 07, 2013
Answered by a Fixya Expert

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MP640 - After changing the ink-cartridge ,a message appear. "The following cartridge is unknown", U043

When try to restart the printer, it do the starting sequences and the error appear again. A yellow light turns on at the front, and the printer is locked

1 Answer

Bob Legler

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  • Expert 70 Answers
  • Posted on Apr 07, 2013
Bob Legler
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I would try opening the printer, make sure the ink cartridge is fully seated. Once that is checked, unplug the printer, wait a minute or so, then plug the printer back in and try to turn it on. If the problem persists, then try a new ink cartridge. If that doesn't work, there is something major wrong with the printer itself, and will be beyond anyone but a Canon repair facility to repair.

5 Related Answers

Anonymous

  • 41 Answers
  • Posted on Feb 11, 2008

SOURCE: MP150 Error code 4 and 5

Don't use refill cartridges, because it will damage your printer someday. and will cost your parts as brand new. so better use the original ink.

TRY THIS STEPS...
Mp150 Reset Counter
Service mode operation procedures -
1) With the printer powered off but connected to a power source, press the Power button while pressing and holding
the Stop/ Reset button.
2) When the Power LED is lit, press the Stop/Reset button two times while pressing and holding the Power button.
3) When releasing the Power button and the Stop / Reset button (regardless of order), the printer will move into a
service mode. (Waiting for menu selection)
4) When the LED lights in green, press the Stop/Reset button the specified number of time(s) according to the
function listed in the table below.(Each time the Stop/Reset button is pressed, the LED lights alternately in
orange and green, starting with orange.)
The number of the Reset
button pressing
LED Function Remarks
0 time Green Power off
1 time Orange Service pattern print
2 times Green EEPROM print
3 times Orange EEPROM reset
4 times Green Waste ink counter reset See waste ink counter reset
procedures below.
5 times Orange Destination setting See Destination setting
procedures below.
6 times Green Print head deep cleaning
11 times Orange Button / LCD checking
12 or more times Returns to a menu selection
IF THIS STEPS DOESN'T WORK, YOU NEED TO BRING THE UNIT TO YOUR NEAREST SERVICE CENTER...

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Anonymous

  • 1 Answer
  • Posted on Jun 02, 2008

SOURCE: Canon Pixma MP610 CARTRIDGE PROBLEM

HI. Try holding the reset button for 6 seconds to overide the error. This may dissable the chip so it won't report but will allow you to keep printing. Simply check the ink tanks visually.

Refilling will give the same error too, again dissable the error.

Cheers Bob Monk (ink manufacturer [email protected])

Anonymous

  • 3 Answers
  • Posted on Aug 04, 2008

SOURCE: error code: U150 The following ink tank cannon be recognized (Cyan)

U150 ink error fixed!

I too was getting the error for unrecognized ink cartridge. Then the little green circ board fell out of the end of the ink cartridge and it hit me that maybe if I put in the little green circ board from the old ink cartridge of the same color, then maybe the ink cartridge would be recognized. It worked! So don't throw out an ink cartridge that still has ink just because of that error and hold onto your empty cartridges in case you need the little green/gold circ boards.

This works!

Anonymous

  • 8 Answers
  • Posted on Aug 29, 2008

SOURCE: Error U043 - Ink Tank Cannot be recognized

Try to open and close the main cover a bit, ... ink recognition will start and may solve the probleme ...
... otherwise remove the cartridge and clean the chip contacts e.g. with spirit
Maybe also pressing the stop/reset-button for >10s will also help to continue printing, but in this case the fill level of the cartridge will no longer be shown

Anonymous

  • 1 Answer
  • Posted on Sep 04, 2008

SOURCE: MP500 ink tank cannot be recognized error U043

Same problem - two solutions I found helped me work out mine. One said contacts needed to be cleaned and it worked to use a Q-tip and alcohol or just click it in position several times until it recognizes the cartridge - this may work. Another said that they got it to work by installing a brand new cartridge - cool, but I have one full of ink it won't recognize. So I pulled the little circuit board off a used cartridge (like you need to do with some refills) and put it on the cartridge that it wouldn't recogrnize - works great. Still haven't figured out how to get it to acknowledge ink levels though. Canon really should be more consumer friendly since these problems seem to be intended to compel the use of proprietary cartridges.

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We had our ink cartridges refilled and now it does not recognise them. Error U043

Quite common. This printer is quite sensitive to "refills" and they should not be used. I would recommend going back and returning what you purchased in favor of geniune cartridges. At minimum, use a "remanufactured" cartridge from a reputable dealer. Where they will reset the chips properly on the cartridge.
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Changing ink in mp640

Turn the printer on.
Lift the cover to expose the print-head mechanism.
Wait a few seconds, and the print-head will slide to a position from where you can remove the ink-cartridges.
Look on the inside of the cover -- there may be instructions on how to change the ink-cartridges.
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Hello the following message comes up when i have put some new ink in. U043 the following ink tank cannot be recognised. any ideas? i have tried 2 ink tanks and same message comes up.

This Canon ink tanks has a memory chip.Try clean this chip with piece of cotton and some alcohol.Clean the contacts on the print head too.Sometimes happen this chip going to fail and printer not recognize it respectively not recognized and ink cartridge.In worst case your print head may be defective.
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I get the U043 error on my Magenta. Cartridge is set properly.

Ink tank not installed.
[1660]
U043 (Applicable ink tank
icon)
The following ink tank
cannot be recognized.
Install the applicable ink tank(s) properly,
and confirm that the LED's of all the ink
tanks light red.
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MP500 ink tank cannot be recognized error U043

I had the same problem. My mp630 is also only 4 months old. I replaced all colour ink cartrdiges(inc black), but was only able to release the function for detecting the ink levels for magenta and cyan. Yellow and black then started giving error message U043, with them alternating between working, but never working at the same time. Getting them all clicked in with the lights glowing red does not solve the problem, as once the printer cover is closed, the same error message turns up. The only thing that worked for me is moving the chip slightly out of alignment, by pushing the sliding chip holder, and I only had to do this twice before they all started working and the printer was unlocked.
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Error U043 - Ink Tank Cannot be recognized

Try to open and close the main cover a bit, ... ink recognition will start and may solve the probleme ...
... otherwise remove the cartridge and clean the chip contacts e.g. with spirit
Maybe also pressing the stop/reset-button for >10s will also help to continue printing, but in this case the fill level of the cartridge will no longer be shown
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MP500 ink tank cannot be recognized error U043

Same problem - two solutions I found helped me work out mine. One said contacts needed to be cleaned and it worked to use a Q-tip and alcohol or just click it in position several times until it recognizes the cartridge - this may work. Another said that they got it to work by installing a brand new cartridge - cool, but I have one full of ink it won't recognize. So I pulled the little circuit board off a used cartridge (like you need to do with some refills) and put it on the cartridge that it wouldn't recogrnize - works great. Still haven't figured out how to get it to acknowledge ink levels though. Canon really should be more consumer friendly since these problems seem to be intended to compel the use of proprietary cartridges.
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I have a canon mp510 pixma same message U043 and a u150 fault.
I cant see any chip to replace and have replaced my original cartridges with a non branded cheaper type, this might be why. Does this make a difference or is this the same problem occurring with replacement canon cartridges as well.

Dont want to buy genuine ones if its not going to make any difference.

Anyone who can help me would be appreciated
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