Question about Dyson DC16 Root 6 Bagless Handheld Cyclonic Vacuum

4 Answers

Not holding charge

My dyson handheld will not hold charge even if though I have it on charge all the time except when Im using it use it about 3 minutes and the three lights on the handle come on and its dead

Posted by Alice Bill Parker on

  • Anonymous Nov 27, 2008

    I have the same problem with my Dyson. The charger says it's charging for about an hour and then all 3 lights are flashing, and when I take it out of the charger... nothing.



    Before this problem though, while I was cleaning the floor, I let go of the trigger, and the machine just kept running until it died.



    Supposedly Dyson does have an issue with their batteries, and customer service should send you a new battery replacement

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4 Answers

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Ok, folks.. I just posted my own problem with the battery not holding it's charge..but, we fixed it ourselves.. take the motor loose from the canister , remove the filter and in the back are two contacts.they are two screws at the bottom one on each side... get out your pencil with a GOOD eraser and clean those contacts!..clean around them both and the contact (silver spot at the bottom) and you're good to go!!

Posted on Oct 23, 2009

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Eureka!

My root has been working intermittently for ages but now it's as good as new.

I removed the battery and gave a squirt of good old WD 40 on the metal contacts and now it works perfectly.

Posted on Feb 21, 2010

  • littlelady88 Nov 17, 2010

    THE 3 flashing light problem and not holding charge??? CHECK THESE TO SEE IF IT HELPS. In my case I had the filter facing the wrong way. Here are the tips from the official dyson.

    A few things that may help to ensure the machine is functioning as
    intended is make sure the filter is free of debris and positioned
    correctly in the machine. Positioned correctly means that the blue
    sponge is facing away from the black motor cover, and the blue and white
    plastic screen is positioned with the small hole in the lower left of
    the blue plastic is positioned over the plastic "pin" that sticks out of
    the main body of the machine.


    It is also important that the machine is being charged vertically with
    the nozzle facing toward the ceiling. This allows the contacts on the
    machine to make a full connection with the contacts on the charger.

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...so then you attempt a recharge and the scene is repeated? ...then the internal battery needs replacing, but a weak charging circuit may also be a culprit...problem best found by measuring DC charging current

Posted on May 29, 2007

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I took the battery out and cleaned all the contacts between battery and machine and battery and charger (ie. contacts on all 3 bits) with a kids clean small stiff bristled nylon paintbrush, and seems to be running continuously now - it was cutting out every 2-3 secs before

Posted on Jan 13, 2010

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Hi Lynora,
I am sorry to hear you are having difficulty with your DC16. Based on the details you provided we would appreciate the opportunity to trouble shoot with you over the phone to determine the best solution.
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Battery lasts only 3 - 4 minutes. Dyson admits this is too short, but won't send me a new battery because I live in Canada..

yer its a con and they know it too, rember it takes about 16 hours to fully charge the batterys after they have been knocked flat, and thats only with a good set in it,,, problem is in your battery pack there are whats called "matched batterys" that is the batterys all hold the same amount of charge if one go's down on you the hole pack is a bust bin job as you wont ever get the same kind of battery to replace it with
sorry im no help there
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Removing the battery

The battery is located at the bottom of the handle. To release it, press and hold down the button on top of the battery case (it has 3 ridges on it). That releases a catch and you can then slide the battery out to the rear.
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