Ok, folks.. I just posted my own problem with the battery not holding it's charge..but, we fixed it ourselves.. take the motor loose from the canister , remove the filter and in the back are two contacts.they are two screws at the bottom one on each side... get out your pencil with a GOOD eraser and clean those contacts!..clean around them both and the contact (silver spot at the bottom) and you're good to go!!
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Re: Not holding charge
...so then you attempt a recharge and the scene is repeated? ...then the internal battery needs replacing, but a weak charging circuit may also be a culprit...problem best found by measuring DC charging current
I took the battery out and cleaned all the contacts between battery and machine and battery and charger (ie. contacts on all 3 bits) with a kids clean small stiff bristled nylon paintbrush, and seems to be running continuously now - it was cutting out every 2-3 secs before
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This means your battery is flat. When charging the battery if the green light on the charger is on then charge is getting to the battery. If the battery isn't holding a charge then you will need to replace the battery.
Are you sure your wall charger is working ok? You might just have a bad battery pack in the sweeper if your charger is working. Do you have a friend who knows electronics and has a voltmeter?
If so, have them check the voltage output of the charger at the plug that goes into the sweeper. Verify that the charger is indeed working ok. Then you will need to check the voltage on the battery pack inside the sweeper to see if your battery is good and holding a charge. A mechanical blockage could be something caught in the vacuum fan blade. You should be able to hold the main part of the sweeper up to your ear so you can hear and then pull the sweeper trigger and see if you can hear the motor try to start. Nothing happening may mean a dead battery pack. Regards, Dennis
I have the same vaccumm with the same problem, went back to exchange it and the same thing happened, I usually get about 10-15 minutes non stop out of the battery, I read that the battery memorizes the first charged time and then will only charge for that long. Did you happen to charge it 24 hrs?
Hi Lynora, I am sorry to hear you are having difficulty with your DC16. Based on the details you provided we would appreciate the opportunity to trouble shoot with you over the phone to determine the best solution. Please call us at 1-866-693-9766 US or 0800 298 0298 UK. We look forward to speaking with you. Best wishes, Jessica
Your battery is losing voltage too quick. It has probably developed a 'memory'. Dyson claims that their handheld has the best suction out of all the handhelds out there. In order to maintain that claim the circuit board will shut off power to the motor when the voltage drops below adequate charge for full suction. We need someone who can teach us to bypass that part of the circuit so it won't cut power to the motor or you need to replace the battery. Shorting the battery like an Aircraft battery then re-charging won't fix it.
Your battery is losing voltage too quick. It has probably developed a
'memory'. Dyson claims that their handheld has the best suction out of
all the handhelds out there. In order to maintain that claim the circuit
board will shut off power to the motor when the voltage drops below
adequate charge for full suction.
We need someone who can teach us to bypass that part of the circuit so
it won't cut power to the motor or you need to get a new battery.
Shorting the battery like an Aircraft battery then re-charging won't fix it.
yer its a con and they know it too, rember it takes about 16 hours to fully charge the batterys after they have been knocked flat, and thats only with a good set in it,,, problem is in your battery pack there are whats called "matched batterys" that is the batterys all hold the same amount of charge if one go's down on you the hole pack is a bust bin job as you wont ever get the same kind of battery to replace it with
sorry im no help there
The battery is located at the bottom of the handle. To release it, press and hold down the button on top of the battery case (it has 3 ridges on it). That releases a catch and you can then slide the battery out to the rear.