Brother Dr420 Black Drum Unit Cartridge Logo
Joanna Sedgwick
Joanna Sedgwick Posted on Nov 07, 2012
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Since i install a new drum, i have smudges on my copies how do i fix

On the right side only of my printing, traded out with another machine and had no print quality problems, what can be wrong with the drum to cause this issue.

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  • Brother Master 783 Answers
  • Posted on Feb 14, 2014
Printer Help & Support
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Joined: Aug 17, 2012
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    Sir/Madam

    If you have Brother Printer print quality problems, Then I suggest You clean the Your Brother printer drum unit as follows:

    Small Spots on the printed pages:

    If your printed document has any small white or colored spots, follow the steps below.

    1.Open the manual feed slot cover.


     since i install a new drum, i have smudges on my c - 68682939-74ee-4f87-a7a5-f02054ffd056.gif

    2. Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use.

    3c58990a-a64f-467e-80f1-d002cea26746.gif

    3.Using both hands, put one blank sheet of paper in the manual feed slot until the front edge of the paper touches the paper feed roller. Wait until the machine automatically feeds the paper. When you feel the machine pull in the paper, let go.



    Note
    • Make sure that the paper is straight and in the correct position on the manual feed slot. If it is not, the paper may not be fed properly, resulting in a skewed printout or a paper jam.
    • Do not put more than one piece of paper in the manual feed slot at any one time, as it may cause a jam.
    • Do not put paper in the manual feed slot before the printer is in the Ready state. An error may occur and the printer will stosince i install a new drum, i have smudges on my c - 2eb57e9d-950e-4b6e-ad8b-56c8ebb19b07.gifc="/uploads/images/2eb57e9d-950e-4b6e-ad8b-56c8ebb19b07.gif" alt="2eb57e9d-950e-4b6e-ad8b-56c8ebb19b07.gif" class="h_mi" />

      4.Make sure that the printer is in the Ready state. Press + or - to choose "Color Correction". Press OK.

      5.Press + or - to choose "Drum Cleaning".

      6.Press Go. The psince i install a new drum, i have smudges on my c - 6b922b0a-02b3-4722-b1c9-66c30edf3521.gifnd start cleaning the drum unit.

      6b922b0a-02b3-4722-b1c9-66c30edf3521.gif

      7.When the printer has finished cleaning, "Completed" appears on the LCD.
      Press Cancel so that the printer returns to the Ready state.

      8.Repeat steps 3 to 7 two more times using a new blank sheet of paper each time. Upon completion, please discard the used paper. If the print problem still remains, please go to the Step 9.

      Large spots on the printed pages:
      Hint If your printed page has colored spots at 94mm (3.7 in) intervals, plsince i install a new drum, i have smudges on my c - caa08e02-67b8-4b61-b1fd-f671f7a5511b.gif
    • 9.Turn off the printer power switch.

10. Fully open the top cover by lifting up on the handle (1).

51223372-6d42-4884-a45a-5442dfcea382.gif

11. See the print sample to identify the color causing the problem. The color of the spots is the color of the drum you should clean. For example, if the spots are cyan, you should clean the drum for cyan. Take out the drum unit and toner cartridge assembly of the color causing the problem.


Caution
  • We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposasince i install a new drum, i have smudges on my c - 2a1279fb-d964-4573-9637-8c4266c18daa.gif you accidentally spill or scatter toner.
  • To prevent damage to the printer from static electricity, DO NOT touch the electrodes shown in the illustration.

2a1279fb-d964-4573-9637-8c4266c18daa.gif

12.Push down thsince i install a new drum, i have smudges on my c - 01d4b807-b16c-4217-9312-e3512e748120.gifthe toner cartridge out of the drum unit.

Caution
  1. Handle the toner cartridge carefully. If toner scatters on yousince i install a new drum, i have smudges on my c - fe28efe7-23fa-418e-a71c-71a7d329763b.gifwith cold water at once.
01d4b807-b16c-4217-since i install a new drum, i have smudges on my c - f8e1a002-f52a-4911-84f3-67e5a15fc8ba.gifr> <br> 13.Put the print sample in front of the drum unit, and find the exact position of the poor print.<br> <br> <img loading=
14.Turn the drum unit gear by hand while looking at the surface ofsince i install a new drum, i have smudges on my c - 4e8415f0-4eb7-42b5-97b3-058ffb4cd5cd.gif/uploads/images/f8e1a002-f52a-4911-84f3-67e5a15fc8ba.gif" alt="f8e1a002-f52a-4911-84f3-67e5a15fc8ba.gif" class="h_mi" />

15.When you have found the mark onsince i install a new drum, i have smudges on my c - 03991bfa-c64e-4dd8-aeea-1125e013c751.gif wipe the surface of the OPC drum with a dry cotton swab until the dust or glue on the surface comes off.

DO NOT clean the surface of the photosensitive drum with a sharp object.

4since i install a new drum, i have smudges on my c - c4958bf8-67a3-434e-aa55-88957008ada8.gif class=

Note Make sure that you put in the toner cartridge properly or it may separate since i install a new drum, i have smudges on my c - 5cb85f1f-0986-44e0-8f0d-2ba3d636edca.gifmg src="/uploads/images/03991bfa-c64e-4dd8-aeea-1125e013c751.gif" alt="03991bfa-c64e-4dd8-aeea-1125e013c751.gif" class="h_mi" />

17.Slide each drum unit and toner cartridge assembly into the printer. Make sure that you match the toner cartridge color to the same color label on the printer.

C- Cyan, M- magenta, Y- Yellow, K- Black

c4958bf8-67a3-434e-aa55-88957008ada8.gif



18.Close the top cover of the printer.

5cb85f1f-0986-44e0-8f0d-2ba3d636edca.gif
19.Turn the printer power switch back on.

If your question was not answered, please check...

Clean the drum unit Brother

Or

If You still need Brother Printer Help I suggest You follow Us On for :


Brother Printer Support

support.brother.com

HL 3040CN United States Brother Solutions Center

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Black smudges down left side of page
How do I clean white or black spots on printed documents? Description: First make 10 to 15 copies of a blank, white sheet of paper.
If you still see the spots on printed documents after making multiple copies, clean the drum unit as follows:

  1. Remove the drum unit and toner cartridge assembly, and then remove the toner cartridge from the drum unit.
  2. Position the print sample in front of the drum unit so you will know the exact position on the drum that is causing the poor print.
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  3. Turn the black gear on the drum as you check the surface of the OPC drum.
    The OPC drum is photosensitive so do not touch it with your fingers.
    4. all-ug-20.gif
  4. When you find the substance on the drum surface that matches the print sample, gently dab the surface of the OPC drum with a cotton swab that is lightly dampened with isopropyl alcohol.
    5. Note
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        all-ug-21.gif
      • Do not try to clean the surface of the OPC drum with a sharp object, such as a ball-point pen, because this might cause permanent damage to the drum unit.
  5. If the print quality still has not improved you need to install a new drum.
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Dec 02, 2010 • Samsung ML 2010 Laser Printer
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My brother printer/copier/scanner/fax machine is printing with a vertical line down each copy. What can I do to fix that?
check that the corona cleaner on drum unit is locked on correct side, if still line, check scanner glass, left side, see if white out is on glass, or some type of smudge on glass
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Sep 22, 2010 • Brother MFC-8870DW Laser Printer
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Prints are having black lines and smudges along the sides of the paper. What do i need to clean?
Unfortunately when it comes to toners and drums there isn't much that can be fixed with cleaning. It sounds like either your toner cartridge is worn or defective and spilling toner, or your drum could need replacing and therefore is acting up. To check if it's the drum, pull out the drum unit and look at the drum roller (but don't touch it!) you should see streaks or color changes on the roller in places matching where the smudges on the paper are if the drum needs to be replaced.

My bet is on the drum. Drum units are fairly easy to get a hold of, since it is a "replaceable" part of the printer. And if you can install the toner you should do fine with the drum unit as well.

Hope this helps, good luck!
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Could be the fusing unit (part that gets hot) but most likely cause based on your description is the drum unit. Easy to check by simply removing your toner cartridge, then removing the drum cartridge which sits right next to the toner cartridge. After removing the drum cartridge, turn it over and look at the colored cylinder. This is the drum. It should be clean. If your problem is in the drum unit you will see the same 2 "bands" of toner are something on the drum surface. If this is the case, it means the drum cleaning blade is going bad. Just order in a new drum unit and this will fix the copy quality problem.
Good Luck and Thank You for using Fixya.
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May 09, 2010 • Office Equipment & Supplies
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Your brother can send faxes without printing the pages try your computer just you should download the driver.

You can download the driver from this link: " http://download.cnet.com/Brother-MFC-8220-USB/3000-2118_4-65318.html ".

About the lines which appear on the print, you will have to buy a Drum unit for your Brother 575, because the drum cleaning blade has quit working and there is no other way to fix this only by putting a new drum unit.

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the drum unit is different from the toner cartridge, but if you search good you can find them together for lower price.

Please rate me
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Check the paper path to ensure that there is no spilled toner anywhere.

Take a look at the toner drum and make sure it is clean and there is no toner leaks.

Rotate the drum with a finger (take it out of the printer) and make sure that it is not dameaged or dirty.
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Jun 03, 2009 • Konica Minolta magicolor 1690MF All-In-One...
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Hello sir;The streak line from printing also should be from copy, because the line come from imaging unit, check the meter count if close to or over 50,000 then replace drum and drum blade, it will take care the problem.
The brother printer you need to replace imaging unit( drum unit).
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If smudged stains appear at the top center of the printed page:
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- If smudged stains appear on the reverse side or at the bottom of the page:
NOTE: Illustrations shown below are from the representative product and may differ from your Brother machine.
  • Make sure the printer platen is not dirty with ink.

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  • Make sure you are using the paper support flap.

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If it is approx 3-4 smudges down the page. Replace the drum cartridge.
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Hi, try to pull out complete process unit(cartridge) with toner box .You have cleaner(blue or green color) move this cleaner from right to left side 4 or 5 times.Note that cleaner MUST be in home position-right side when you finish.Check print.
If problem still persists, you must do following:take away small grey plastic cap on left side of cartridge,then push complete charge corona(part with cleaner on top of it) to left side just enough to lift right side of corona from cartridge.Pull out that corona and you can see drum and developer roller. Turn the gear on drum,and look for smudges on black developer roller.Try to clean smudges with brush or with dry cloth.Toner will again attract to that area,but regular.
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