HP Deskjet 6940 InkJet Printer Logo
Posted on Dec 06, 2008
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

Printer had paper jam

Cleared the paper jam and printer is still showing a paper jam

1 Answer

Anand Kumar

Level 3:

An expert who has achieved level 3 by getting 1000 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Genius:

An expert who has answered 1,000 questions.

  • Master 2,035 Answers
  • Posted on Dec 06, 2008
Anand Kumar
Master
Level 3:

An expert who has achieved level 3 by getting 1000 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Genius:

An expert who has answered 1,000 questions.

Joined: Mar 09, 2008
Answers
2035
Questions
3
Helped
852334
Points
5335

1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

5 Related Answers

Anonymous

  • 2 Answers
  • Posted on May 18, 2009

SOURCE: paper does not feed into lexmark X5470 all in one printer

Rollers could be worn out. Also could be a problem with the paper sensor. Not sure what type of sensor this printer uses. Some just use a pressure switch, others use a light sensor.

Ad

Anonymous

  • 2712 Answers
  • Posted on Nov 11, 2008

SOURCE: Lexmark X6570 printer - Cleared

Ok, the paper jam could be due to one of the following:

  • Check for paper in the paper tray
  • Check the size of the paper in the paper tray to see if it is the same as what the printer is set for.
  • Defective D-roller
  • Debris in the paper path
  • Gears not turning or broken gear
  • Defective paper tray
  • Broken input sensor flag
  • Defective input sensor board
  • Defective system cable 2
  • Defective system board
  • Exit Sensor flag (Fuser)
  • Exit Sensor board (Fuser)
  • System cable 1
First try a hard reset - unplug printer from power source, wait a minute and replug. If it still does not work, uninstall the driver, reboot PC and reinstall (or download latest version from lexmark.com.

If there is no bit of paper or debris stuck in the rollers, it would indicate something more serious, and in need of servicing. If your machine is under warranty, I suggest you take it back to the shop and get it replaced.

If your warranty has run out, then you'll either have to get it serviced or buy a new printer (whichever works out cheaper for you)

Hope that helps!

pineworks

Clive

  • 4362 Answers
  • Posted on Feb 15, 2010

SOURCE: No paper jam but still says there is a paper jam

Hello there even if you not see any thing jams it worth a try. There this may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.

And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Anonymous

  • 1 Answer
  • Posted on Feb 25, 2010

SOURCE: fatal error 980 OKI C5500 printer

I had a paper jam and removed the jammed papers. The paper jam cleared and then the Fatal Error 980 appeared. OKI C5500 printer

nonontech

Lebanon Raingam

  • 4737 Answers
  • Posted on Aug 17, 2010

SOURCE: dell 922 saying there is a paper jam

First try this. Turn off the printer, remove all the cartridges, drum, open all the doors and remove all the trays. Now verify that there's no actual paper jam by exploring through the inside of the printer. You can use a blower to blow any dust or pieces of paper, etc.. from the printer. Now use the manual feed and put in thicker paper several times (push in and pull out). Again reinstall and reconnect every components and boot the printer. If the actual printer's paper sensor isn't broken or stuck or twisted, this will definitely clear the paper jam message on the printer.

If the problem persists, please download this small text file and follow the instructions (click here). Open the link, click "Download Now" button, wait for 20 seconds and again click "Download File Now" link and read the instructions and follow step by step.

Good luck.

Thanks for using FixYa.

Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

My dell printer shows error after I have cleared the paper jam.

Try and check the ink or maybe the paper is scrunched up smooth them out.. If this doesnt work then sorry this all i can do XD
0helpful
1answer

The orange light keeps flashing and it says there is a paper jam but I cleared the paper jam but the orange flashing light will not go off.

1. there is a sensor at the end of the printer which shows paper jam recovery. the sensor of your printer may be jammed. clear the jam and it will work. 2. if not, there may be a small piece of paper near the sensor of your printer. clear it.
0helpful
1answer
0helpful
2answers

Printer keeps saying paper jam even after all doors are cleared of paper jam. Reset didn't work.

Dear, there is very minor mechanical fault but it is better to visit the repair shop to fix it.

Best regards
0helpful
1answer

Paper jam

THE PAPER IS INSIDE BETWEEN THE ROLLERS AND YOU WILL HAVE TO REMOVE THE COVERS OR PAY SOMEONE TO FIX IT FOR YOU.

AS CHEAP A NEW PRINTERS ARE WITH INK AS HIGH AS THEY ARE, YOU CAN BUY A PRINTER CHEAP AT WALMAT,
LAST WEEK WE BOUGHT A NEW CANON FOR 29.99, IF YOU DONTS WANT TO HASSLE WITH IT THAN BUY A NEW PRINTER
29helpful
2answers

Fatal error 980 OKI C5500 printer

I had a paper jam and removed the jammed papers. The paper jam cleared and then the Fatal Error 980 appeared. OKI C5500 printer
0helpful
1answer

I cleared paper jam, printer won't respond, still have error messages

turn it completely off..let it sit for the length of a cup of coffee..try it again..
1helpful
1answer

Paper jam

if you cleared the paper jam an your printer still shows this paper jam, you may try this:
1. after you clear the paper jam, turn off an on the printer.
2. if above advice is not working you may try to look more carefully (with a flashlight maybe) if a small piece of paper is not blocking the paper jam sensor.
3. unfortunately this is a job for a qualify serviceman.
4. in less then 2-3 % of cases is a defective sensor, and must be replace by a serviceman.
Not finding what you are looking for?

300 views

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Cindy Wells

Level 3 Expert

6688 Answers

k24674

Level 3 Expert

8093 Answers

Grand Canyon Tech
Grand Canyon Tech

Level 3 Expert

3867 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...