Thank you for posting your question here on Fixya.com.
Your new equipment is covered by the manufacturer's warranty so you first step should be to locate a service center closest to you and have them start the warranty repair process. If you are not familiar with repairing one of these units you can quickly cause more harm than good and possibly void the warranty.
You can search for a local service provider online at: http://www.haywardnet.com/locator/
Be sure to enter your zip code and the appropriate radius. If you do not get any results, increase the radius of your search. You should select product repair or service for the purpose of your search. You should leave the product set to any.
If this answer does not fix your problem, please comment with additional details prior to rating the answer. You may also contact me thru our website at www.arrowpools.net. Positive feedback is appreciated once your problem is solved!
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