Washer the product in question is a lg wm-1458fhd washer. the washer does not take the fabric softner into the drum on normal wash cycle,but stays in the drawer. i have cleanrd out the drawer thoroughly,including the compartment. i am quite acompetent diy'er! can anyone help?

this is normal
water should go thru the softner and into the drum when the machine rinses to introduce the softner to the drum

Check and see if there is a cup in the top of the agitator. Some machines have you put it there, turning back and forth during wash doesn't bother it, but the spin to empty the wash water causes the softener to go out through slots in the top of the cup and be held in the agitator. when it stops the softener drains into the tub, ready for the rinse cycle.

Take tray back out. Take all the components apart and clean all the tubes. Capillary action will not work with residue left on the parts.

you need to change your fabric softner or do hot washers cold washers
dont work as well try hot washers that will work ok

This is normal.
All LG washers use a siphon system to dispense soap, bleach and fabric softner.
Some times water will remain in the cups depending on the cycle used.

ftr loader washers do not have any oil, my guess would be you are using fabric softner . that can stain clothes. dilute with water, they are very concentraded. or your dispenser may not be working properly and not releasing softner at the proper time.i would run a clean cycle through it. meaning set on a hot wash- regular cycle no clothes and run wirth bleach in bleach disenser. do this every other month to keep washer clean hope this helps. make sure its not happening in the dryer , the dryer has frt and rear seals that go bad and start leaving marks on clothes and catching them in beteween the tub.

Hi. Remove dispenser and thoroughly clean, are you sure you have cold water going into dispenser?

The water level is very low on front load machines. (Below the bottom of the door) While the washer is running, push and hold the "spin speed" and "soil level" buttons at the time. Display should be between 230 and 255.(normal) If you do this while the machine is filling, you will see the numbers change. This machine only uses about 12 gallons of water for an entire cycle, vs. about 45 for some top loading machines. THIS IS NORMAL ! The machine will adjust the amount of water based on the type and volume of clothes in your washer. On a large load, you will see wet clothes, but no water sloshing around. PS. Because the machine uses so little water, make sure you use only one tablespoon of HE detergent (and only one teaspoon of fabric softner if you use it). This is very important.

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hi there are you using concentrated softner if so water is down as some softners are to thick to go through the dispenser also give the whole drawer a soak in hot soapy water incase there are any blockages.

hope this is of some help