HP Color LaserJet 3550

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HP Color LaserJet 3500, 3550, and 3700 Series Printers - 59.99.00 Error Displayed on the Control Panel Issue

When faced with a 59.99 error, we have found additional ways to solve the issue since the service manual was written.
Error: 59.99.00 Description: An error occurred in the secondary transfer engaging mechanism. Solution

Follow the troubleshooting steps below:

1. Fuser seated improperly. Reseat the fuser.
   NOTE: You may hear grinding sounds from the right, rear of the printer associated with this specific failure also.

2. Faulty secondary transfer engagement sensor. Replace the secondary transfer engagement sensor. (PS16, part of paper pickup/feed assembly)
   

3. Faulty secondary transfer engaging solenoid. Replace the secondary transfer engaging solenoid. (SL4, part of paper pickup/feed assembly)
   

4. Faulty feed motor. Replace the feed motor. (M1)
   

5. Faulty DC controller PCB. Replace the DC controller PCB.
   

6. If the 59.99 error only occurred after removing and reinstalling the paper pickup/feed assembly, what may have happened is that the secondary transfer engaging solenoid SL4 may have become dislocated. See figure below. Verify position of tab on top of solenoid.
   

   Figure (See Link)
   
   h30499.www3.hp.com/hpeb/attachments/hpeb/bsc-413/.../1/343540.em
   Parts associated with this fix:
   

   Pickup/Feed Assm - RM1-0765-070CN).(Includes solenoid & sensor)
   

   DC Controller PCB (RM1-0510-000) DC Controller, CLJ 3500/3550
   

   Primary Transfer Roller Engaging Motor (M-5) RK2-0139
   

   Drum Motor (M-3) RM1-0733Drum motor - Provides power to turn cartridge drums
   

   Delivery Motor (M-2) RK2-0138
   

   Feed Motor (M-1) - RK2-0137 Located on lower left front of main right side plate assembly
   

   Secondary transfer engagement sensor. (PS-10) (Part of Pickup/Feed Assembly)
   

   Secondary transfer engaging solenoid. (SL-4) RK2-0145-000CN
   

   Formatter Assembly Q1319-67903
   
   
   Parts sources:
   http://lbrty.com/Products/HP/parts_hp/pnC3500.html (Very Good Parts Vender Catalog) http://www.feedroller.com/Store/clj3500.php (Parts Vender) http://www.laserprinterservices.com/hp3500/hp3500.html (Parts Vender) HP Customer: To order HP computer parts and printer parts by phone please call 1-800-227-8164 , Monday-Friday, 7:00am to 7:00pm CST.
   Thank you for using FixYa. Hope this helps helps. Please keep us updated and remember to rate this answer.
   

Tray 1 by default is set to any size, any type, which means that no matter what you print, it will pull from tray 1. You can change that by setting tray 1 for a specific size and type, such as 8.5" x 11"(Letter) and Plain paper, and then going into the print driver options (Control Panel, Printers & Faxes, right click on the HP 3550 and select Properties) and under the paper input tray, change it to either tray 2 or 3.

The 3550 won't print in any color if any of the colors are out. You'll have to replace the color ink that's empty to get it to print.

In the future, if you're just printing black and white, you can select "Print in Grayscale" from the print properties to just use the black ink cartridge, which will help the color cartridges to last longer.

Yes they will

It's possible that the toner in the cartridge is not evenly distributed. You can redistribute toner if you gently shake the cartridge from side to side, then reinstall it to see if this affects performance. Please also see this article.
You might wish to use the guided troubleshooting option available from HP support here. Or have a look at the troubleshooting section in the user manual here. Then clean the engine & calibrate the printer, as described pg. 88.
If that's no help, please see this forum post and the linked attachments within.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Here you go:

HP LJ3550 User Guide

Thanks for using Fixya.

stayfit12
I have a 4 month old hp 640 fax and printer. I just started seeing a black line down every paper I print.
Please HELP

When installing new cartridges, it's always a great idea to perform a cleaning and recalibration of the machine. Below are the steps needed to do just such a task. You may want to print these out or save them somewhere for future reference as well. They are directly from the HP website.
Please rate the tip accordingly and thanks for using Fixya.com.
Cleaning the printer

1. Verify the printer is turned on and in the Ready state.
2. Open the HP Color LaserJet 2500 Toolbox. Click Cleaning Page on the Troubleshooting tab, and the click Print (HP Color LaserJet 1500 or 2500) or Cleaning Page (HP Color LaserJet 2550). A page with a pattern prints from the printer.
3. Remove any paper that may be in tray 1.
4. Remove the page that printed and load it face down into tray 1.
5. At the computer, press Clean .

Calibrating the printer There are two methods of calibrating the printer manual: at the printer or from the Toolbox on the computer. From the printer Turn the printer off and then on again. From the HP Color LaserJet 1500 or 2500 Toolbox on the computer

1. Open the HP Color LaserJet 1500 or 2500 Toolbox in one of the following ways:
   • Double-click the HP Color LaserJet 1500 or 2500 Toolbox icon on the computer desktop.
   • Select Start , Programs , HP Color LaserJet 2500 , and then HP Color LaserJet 1500 or 2500 Toolbox to open the Toolbox from the Windows desktop.
2. Click Diagnostic Tools on the left side of the screen on the Troubleshooting tab.
3. Click Color Calibration to perform the calibration procedure.

From the HP Color LaserJet 2550 Toolbox on the computer

1. Open the HP Color LaserJet 2550 Toolbox in one of the following ways:
   • Double-click the HP Color LaserJet 2550 Toolbox icon on the computer desktop.
   • Select Start , Programs , Hewlett-Packard HP Color LaserJet 2550 series , and then HP LaserJet Toolbox to open the Toolbox from the Windows desktop.
2. Click Print Quality Tools on the left side of the screen on the Troubleshooting tab.
3. Click the Calibrate Now button to perform the calibration procedure.

When I try to print from an access data base to the laserjet color 3500 usb printer.
Tried diff. drivers, diff usb cable, it works for a while but after several test runs the error reapears.

PCL XL error
Subsystem: KERNEL
Error: ColorSpaceMismatch
Operator: VendorUnique
Position: 9

If you have pulled out paper that was stuck before you may have flipped a sensor flag out of position. I have found in the past small pieces of paper left under the plate at the very bottom of the toner catridges where the paper comes in.