Go to this web adress and download the software from there unzip and your mp3 should work again
let me know if you need any more help with this matter.
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Did you try uninstalling WMP11 from your computer , then reinstalloing the Creative software? The two programs are not compatible if WMP11 was there first. Once you hae the computer recognizing the player, you can put WMP11 back without messing it up.
Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware. Wizard.
I got my Creative Zen Sleek Photo from a friend and everything I did wouldn't let Windows recognize it, but then I got it to work almost magically.
1. Make sure you have the proper drivers installed for it that come with the CD. If you don't have the CD, you can download the ISO here. http://wp.randyr.net/windows-xp/creative-zen-sleek-photo.html
2. Reboot. When it comes back up, plug the cable into your computer, then into your Sleek. The software should sync up. For some reason, my Zen wasn't being recognized from the usb port on my computer tower, but I plugged it into my monitor's USB port and then it worked. Try that, if none of that works, then it may be a problem with your computer not knowing which driver to assign to your Zen, and if so, try the steps below.
1. Plug your Sleek to your computer.
2. Open up Windows' Device manager (right-click on "My Computer" and
select "Properties". Go to the "Hardware" tab, then click "Device
3. Locate the entry for "Creative Zen Sleek" in your device list. It
should appear either under "Sound, video, and game controllers" or
under "USB Devices". Once you locate the entry, uninstall it.
4. Unplug your Sleek and wait a few seconds.
5. Plug your Sleek back in and allow the "new Hardware Wizard" to identify and install the drivers for it.
You can't reinstall the firmware on these units if your computer has Windows Media Player version 11 on it. Try uninstalling WMP11, reloading the firmware off creative's site, then after the player is working again, you can reinstall WMP11 from the internet. I don't know if it will work for you but I have brought back many dead sleek photo units this way. The problem is not with the players themselves, it's a software interface problem that makes the creative software and the WMP11 software incompatible.