Question about Creative Labs Zen Sleek Photo MP3 Player

1 Answer

Firmware problem On boot up I get the message 'firmware problem'. Have tried to re-format, clean up, delete firmware. Have tried to re-install firmware, that seems successful but then when Zen is re-booted just get same message. Interestingly when the firmware is loading it states that it already exists and will overwrite it despite the fact that I have deleted on the Zen. Any help gratefully received. Regards, Ian Kennedy

Posted by on

  • keytronic Apr 21, 2008

    I have a zen sleek 20gb. Stuck in recovery mode. Have tried everything. Giving up on it now. Won't be buying creative again. Keeps telling me firmware problem and update through USB. When I try it won't do it. I think this product wasn't thought through properly.

  • ian kennedy Sep 17, 2008

    Tried that, still didn't work.............Have now ditched the Zen and gone for Ipod Touch.............veeery nice and much better interface. Thanks anyway.



1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert who has answered 20 questions.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 20 Answers

You can't reinstall the firmware on these units if your computer has Windows Media Player version 11 on it. Try uninstalling WMP11, reloading the firmware off creative's site, then after the player is working again, you can reinstall WMP11 from the internet. I don't know if it will work for you but I have brought back many dead sleek photo units this way. The problem is not with the players themselves, it's a software interface problem that makes the creative software and the WMP11 software incompatible.

Posted on Sep 16, 2008


1 Suggested Answer


6ya staff

  • 2 Answers


Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

5 Answers

Notebook will not boot

You need to get a windows install disk

Mar 08, 2008 | Gateway MX6421 Notebook

1 Answer

My laptop has an error message pc trying to restart trying to fix automatically but does not ?

okay, don't worry, i think its seems becuse a system file deleted by mistake, or boot file, u have insert a cd or bootable pendrive, same operating system thats already installed in ur laptop, u don't need to format or installed any thing u just insert cd or pendrive, and start windows normally and after ur windows logged in remove cd or P.D

Jun 27, 2014 | Computers & Internet

1 Answer

I have Boot error on my NWD-B103 sony walkman

The only way to fix a boot error message on an mp3 player is to do a firmware upgrade. If the firmware is available you will find it on the manufacture's website. It's important that your computer still recognize the player when it's connected because the firmware will be have to be downloaded onto the player.

The firmware should be installed then connect your usb player. Follow the steps given on the web. By the way it will be better if you format your player as well during this installation.

I'm using the same model as you and I'm very glad to share you this.. hope you will try!

Mar 14, 2011 | Sony NWZ-B103FBLK MP3 Player

1 Answer

Hello Sir, I purchased Acer Aspire 5745G two weeks ago. Yesterday My brother installed Fedora 12 and Windows7 was already instlled in it... Acer Customer Care Service suggested me to use Windows7 only. So...

The problem is with your Windows Boot file "bot.ini file" This file can become damage, corrupted or deleted for a number of reaons, (here seems the installation of Fedora 12) and id usually brought to your attention to by an error message befoe booting windows, the same message you are facing. there are two ways of removing it. 1-You can format your OS and re install it. or 2- repair your windows using the windows OS Cd.

Nov 15, 2010 | Acer Aspire One PC Notebook

2 Answers

Hard drive full running xp ,drive is paritionedc,d


To delete a partiition is quite easy in windows. but you will need a third party application like "partition magic" to merge two partitions together, this could be costly

The best advice I could give you is to back up all your information and reinstall your windows straight onto one partition. This will improve your overall speed and also probly also free more space by deleting unwanted programs, spam etc.


Dec 05, 2009 | Dell Dimension E310 PC Desktop

3 Answers

Error messages :system32\hal.dll missing or corrupt"

Looks like you might have to format your drive and reload windows from scratch,unless you can restore deleted files from your recycle bin

Apr 30, 2009 | Dell Microsoft Windows XP Home Edition

1 Answer

HP NC6320 - drive not detected or found during OS install

That is a possibility that it has a data protection. Try this download the super FDisk and burn the ISO to a DVD. then boot off of it and delete all partitons on your HDD that way it will be erased so you can start over new. You might be able to do this on HPs boot disk too. Unfortunately you cannot update the HDD firmware after the drive has no OS on it. In this case you need an outside tool to totally erase the HDD so the install can see it again.

Feb 03, 2009 | HP Compaq nc6320 Notebook

14 Answers


Go to my computer and right click them seclect format.

Jun 08, 2006 | i-Bulldog IMP-90 MP3 Player

Not finding what you are looking for?
Creative Labs Zen Sleek Photo MP3 Player Logo

Related Topics:

124 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs Audio Players & Recorders Experts


Level 3 Expert

13434 Answers


Level 3 Expert

85206 Answers

Brad Brown

Level 3 Expert

18110 Answers

Are you a Creative Labs Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides