You can't reinstall the firmware on these units if your computer has Windows Media Player version 11 on it. Try uninstalling WMP11, reloading the firmware off creative's site, then after the player is working again, you can reinstall WMP11 from the internet. I don't know if it will work for you but I have brought back many dead sleek photo units this way. The problem is not with the players themselves, it's a software interface problem that makes the creative software and the WMP11 software incompatible.
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I have a zen sleek 20gb. Stuck in recovery mode. Have tried everything. Giving up on it now. Won't be buying creative again. Keeps telling me firmware problem and update through USB. When I try it won't do it. I think this product wasn't thought through properly.
Tried that, still didn't work.............Have now ditched the Zen and gone for Ipod Touch.............veeery nice and much better interface. Thanks anyway.
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