20 Most Recent Creative Labs Zen Sleek Photo MP3 Player Questions & Answers


My Zen Photo Sleek wouldn't turn on for a few

Sounds like you need to replace the battery.
6/16/2017 10:04:45 PM • Creative Labs... • Answered on Jun 16, 2017

Broken mp3 player

Wow ... had a relatively "new" one, ... was cleaning house, & just couldn't keep so much STUFF, around the house. I bought it ... then, something else came out out, so quick, I never had the chance to even get into the unit, & the accessories I purchased w/it. Money was yet again, going out the door, supporting teckies.

It's all in the timing.

I'd suggest searching on google®, for resolutions,/fixes, then search, eBay®. You may find a part there, or,?instructions, AND, a possible part. Ebay® can be, useful, in different ways, ... , not just for bidding, buying, & selling.

Don't know if this helps at all, but, we've all been there, in different ways, different devices. Someone, will have a used one, they want to unload, especially if they've the time to check, if someone is in need of one.

5/27/2017 11:38:20 AM • Creative Labs... • Answered on May 27, 2017

Can creative zen sleek photo play mp4

No it can't, sorry.
3/18/2011 11:40:01 PM • Creative Labs... • Answered on Mar 18, 2011

The screen says "Docked, please wait". It says

When this happened to me with my Zez I was able to reset it by pushing the reset button (located in a little hole next to the dock on the bottom of the unit) with a straightened paper clip or other small object capable of fitting in the hole for a few seconds until the unit fully resets.
If that doesn't work you can try putting the unit in to recovery mode to reset it by doing this:
  1. Detach the Zen Sleek player from your computer, and ensure that the unit off.
  2. Connect the power supply to the player (Optional, unless the battery is very low).
  3. Hold down the Play/Pause button, and then insert a paper clip into the Reset hole underneath your player, beside the data/power connector. reset_sleek.jpg
  4. Remove the paper clip from the Reset hole. The Rescue Mode screen will then appear.
  5. After the recovery mode has started, release the Play/Pause button
3/5/2011 1:32:19 AM • Creative Labs... • Answered on Mar 05, 2011

I have a zen sleek 20gb the light is on and will

Look at the bottom of the mp3 player and you will find a small hole. The find some thing that will fit in there like a pin or paper clip. After you find it push the paper clip in there until you here a clip or if you dont here the click then wait to see if the screen resets.
12/6/2010 6:03:09 PM • Creative Labs... • Answered on Dec 06, 2010

Getting out of recovery mode

I have the sleek photo and mine bugged out yesterday. It would go to the splash screen and then go blank and just sit there. Nothing would respond. I tried reset, reboot and other things too. My pc also would not recognize the player. To make a long story short, I tried other suggestions I found on the web. They didn't work and my player would now only go to a garbled splash screen and go right to the recovery screen.

I had the new firmware, but I couldn't use it because the pc wouldn't detect the goofy player. Then I ran across a site that mentioned that Windows Media Player can cause player recognition problems. I removed both WMP (mine was 11) and WMP runtime using the add/remove programs option on the control panel. I restarted the pc and BAM! the player was now recognized. I ran the new firmware application and the player works fine now. The key for me was getting rid of WMP and the WMP runtime.

10/30/2010 3:58:44 AM • Creative Labs... • Answered on Oct 30, 2010

Can they play a video in MPEG4 format?

They can only play MP3, WAV, and DRM10-protected WMA files. Sorry mate.

Good luck
12/28/2009 5:49:53 AM • Creative Labs... • Answered on Dec 28, 2009

I lost my disc that i got with my zen sleek and

you can either go get the origanal software from the creative support site or you can drag and drop the music from the mp3 player to your computer, just open up my computer and look for your mp3 player listed in that window open it up and find the music folder and take all your music from that folder to your computer
10/7/2009 8:45:22 PM • Creative Labs... • Answered on Oct 07, 2009

Help! Devices show as working, but "not detected" when opened

You could try to go into the registry and remove the usb enumeration folder "USB" .HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\USB\ change permissions for it to be able to remove it. When you restart your computer all usb devices will be recognized and installed again. Let me know if this helps or not.
9/14/2009 8:30:30 PM • Creative Labs... • Answered on Sep 14, 2009

Can't Sync, Driver Problem


try to use other usb connector maybe connector problem. or try to use the connector using your other mobile like ipod or mp4 or more...to prove your connector okey or not, good condition
if you have other driver of your zen try to use it maybe your installer from cd encounter small broken

thank you.. i hope i can help you.. have a good day!!!

7/6/2009 8:24:45 AM • Creative Labs... • Answered on Jul 06, 2009

Lost my down load disc 4 my ZEN SLEEK PHOTO can

you can download from support.creative.com
5/6/2009 1:00:35 PM • Creative Labs... • Answered on May 06, 2009

Creative Zen Sleek Photo 20GB

It's probably too late for your nees but for future users, push a pin into the rest hole on the bottom of the player while AT THE SAME TIME holding down the play and power buttons. Yes, I know you need three hands to do this. That should bring up a recovery screen Try "Clean-up" on that screen.
3/31/2009 8:41:53 PM • Creative Labs... • Answered on Mar 31, 2009

Creative Zen Sleek Photo 20 GB

Did you try uninstalling WMP11 from your computer , then reinstalloing the Creative software? The two programs are not compatible if WMP11 was there first. Once you hae the computer recognizing the player, you can put WMP11 back without messing it up.
3/7/2009 3:33:03 PM • Creative Labs... • Answered on Mar 07, 2009

My Creative zen Sleek Photo is frozen


Initially, would suspect that the hang or froze. A couple of ideas that you can try:
double check that the unit is fully charged;
  • do a rest. There would be a reset button inside a small hole, you can use a dull pin, straightened paperclip or even a toothpick;
  • verify that the "Hold" is disable/disengaged;
  • access the Recovery Mode. Press and hold the Play/Pause button while doing the reset as above described;
  • there would be several options. You can try all except Reload OS/Firmware;
  1. Clean Up is scans and remove invalid music library;
  2. Format (All) erases everything saved;
  3. Reload OS/Firmware would be a last resort;
  4. Reboot will restart the device.
  • Should it be a battery issue that will not hold a decent charge, you can replace it. Pls follow instructions from here;
  • If all else fails, reload the firmware. Pls reference the Creative website for instruction and latest update.
Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.
2/13/2009 6:59:00 PM • Creative Labs... • Answered on Feb 13, 2009


1/22/2009 4:21:23 PM • Creative Labs... • Answered on Jan 22, 2009

My Zen Sleek Photo is a victim of a soda spill

Impurities in the soda (sugars, salt, etc...) can mess up both the electronics and the controls in an electronic device.  Getting the impurities out of the unit is the problem.  One solution I have used successfully with my cellphone (contaminated by sweat):

Remove the battery if possible (definitely turn the unit off!).  Soak the unit in CLEAN (no soap or other additives), warm (not hot) water, swishing it around gently from time to time, for a couple of hours.  If the water turns at all cloudy, replace it with clean water.  Then let the unit dry completely before turning it back on.  This may take several days, putting the unit in front of a dry air source such as a fan, shaking the unit gently from time to time (to move any water pockets around so they dry faster).

It worked on my phone, but my phone has no disk drive.  If it's not working anyway, this may be worth a try.  Good luck!

11/7/2008 2:42:20 PM • Creative Labs... • Answered on Nov 07, 2008

Help me

Have you tried inserting a paperclip into the small hole to the right of the port?
9/29/2008 11:17:59 AM • Creative Labs... • Answered on Sep 29, 2008
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