I have a Lexmark X5495 printer and I had it refilled , I still have a message that goes "Order new ink" or something and i check the cartridge but it is full. I try restarting the printer and even the computer but the printer STILL won't let me print.
Hey jose022-it sounds like the ink on the header has dried up . Try pulling the cartridge back out and blotting it on a clean napkin .I f there isn't a small display of the three colors on the napkin , the cartridge end probably dried up before you refilled it.In this case you need to use the head cleaner kit and follow the instuctions that comes with it.
If there isn't aclear low of all three colors coming out the sensor will recognize it as only as the previous empty cartridge.
good luck !
trackrunner11
Go to http://www.lexmark.com and select "Drivers and Downloads." I believe there is a new driver for the Cartridge Wizard software that you can download and install. Good luck!
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I have the same issue. I would like to disable this prompt as it won't let me print at all....even though the previous page before the error appeared printed in perfect black.
I have the same problem. Lexmark told me that you have to use Lexmark ink to have technical support. Tried to clean it and it still isn't working.
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