Printer said it couldn't recognize the Cyan ink cartridge. I replaced it, with a brand new cartridge! Now it only prints blue ink, if it prints at all. Usually the Cyan ink cartridge just flashes & the computer says it can't recognize the ink cartridge. I have replaced all the ink cartridges with new full ink!!! I have cleaned the printer, wiped the cartridges, etc. Please help me before I throw it out!!!
Hi cmwierson, I would suggest you update your printer drivers, try this, follow instructions exactly as written:
Create a new folder on your desktop and name it newhpdrivers(substitute your manufacturer in new name). Un-intall printer and printer software completely. Go to manufacturers website and navigate to their drivers/downloads or support menu. Select your model, choose the relevant software and download to the new folder you created on your desktop(watch for the light yellow bar at the top of window viewing pane, click on this and choose – download file - . Power down your computer. Reconnect the printer to the computer and turn printer on. Power on pc. Windows will detect new hardware and ask if you have the manufacturers install cd or a location to check for install files. Direct the wizard to your new software, follow the rest of the setup instructions and your done.
anaanymous
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