This video explains how to resolve a recurring paper jam on your product. It sounds like the rollers on the rear access door may not be working properly and are making jamming the paper as it starts to feed up into the printer? Check the rollers on your rear access door and see if they have some give in them and roll freely.
) to turn on the product.
) to turn off the product.
) to turn off the product.
2. Disconnectthe USB cable from the rear of the product.
3. Disconnectthe power cord from the rear of the product.
4. Pressin the tab on the left side of the rear door to release the door. Remove thedoor by pulling it away from the HP All-in-One.
Figure 1: Press the left side tab torelease the rear access door
Gently remove any jammed paper orbits of torn paper from the rollers inside the product. Use both hands to pullout any whole sheets of paper to avoid tearing them.
Take Note:
Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
Figure2: Remove scraps of paper
Replacethe rear access door. Gently push the door forward until it snaps into place.
Step three: Clear the jam from theautomatic document feeder (ADF)
1. Openthe cover of the ADF.
Figure 3: Open the cover of the ADF
1. Gentlypull the paper out of the rollers.
CAUTION:
If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If you do not remove all the pieces of paper from the product, more paper jams are likely to occur.
2. Closethe cover of the ADF.
Step four: Clear the jam from thefront of the product
1. Lookinside the product through the paper output tray to check if any loose or tornpaper is stuck in the rollers.
2. Gentlypull the paper out of the rollers.
You must Remove paper from the front of the product as carefully as possible. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism. Use a flashlight to make sure that you find all traces of paper.
3. Reconnectthe power cord to the rear of the product.
4. Pressthe Power button ( ) to turn on the product.
Step five: Print a self-test report
Printa self-test report. Please inform me if this help you with the paper jamproblem.
Step two: Clear the jam from the rear of the product
CAUTION:
Never pull jammed paper from the front of the product. If you can pull it from the rear of the product or the tray, always try the rear first. Pulling paper from inside the front cover can cause mechanical damage to the product.
) to turn off the product.
1 - Press the buttons on the sides of the duplexer
2 - Pull the duplexer out of product
CAUTION:
Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
Figure 4: Remove scraps of paper
1 - Latch on rear of the duplexer
2 - Duplexer cover
) to turn on the product. ) to turn on the product. 
).
) to select Print Report , and then press OK . ) to select Self-Test Report , and then press OK . The self-test report prints.
) to turn off the product.
) to turn the product on again.
) to turn off the product.
Illustration of removing the rear door
Illustration of opening the cartridge access door
Illustration of closing the cartridge access door
) to turn on the product.
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problem is caused by spring underneath the printer, it has sprung into the wrong direction, causing the paper tray to not fit fully home .By resetting the spring ,I have cured the problem ken
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