One common cause of paper feed issues is a build up of dust on the printer's
rear paper feed roller. This roller consists of a plastic axle white roller.
This is located in the automatic sheet feeder and is referred to as the "Pick
Roller." As dust builds up on the rubber rollers, they become less tacky and
therefore unable to grab a single sheet of paper.
To prevent and/or cure this type of paper feed problem, these rubber rollers
should be cleaned. Unplug the printer's power cord and remove the paper from the
automatic sheet feeder. Please remove the paper access door from back of the
printer and clean the white rollers inside with a cloth dampened with warm water
(be sure there is no excess water on the cloth as it may drip into the machine).
After these are free of any dust, close the paper access door. Reload the paper
and plug the power cord back in. The paper should then feed normally.
Next, try this printer self-test by following the steps given below:
1 Load plain paper.
2 On the printer control panel, press .
3 Press the left or right arrow button until Maintenance is highlighted, and
then press OK.
4 Press the left or right arrow button until Print Test Page is highlighted,
and then press OK.
5 Press OK again. A test page prints.
The self-test should at least print out a set of either black or color bars,
if not both (if you have a printer with both color and black installed
simultaneously). Should this test fail, try it again without cartridges
installed. If the self-test still fails to take paper in and make sounds like
the carrier is moving across the paper, this is a hardware issue, and the
printer will require service. If the self-test completes without any cartridges
installed, run the self-test again with the color cartridge installed by itself.
(If you have both black and color cartridges, after this test, run the test
again with just the black cartridge installed.) If you find that either
cartridge causes the self-test to fail, please let us know.
If the self-test prints, but has lines or smudges or other print quality
issues, let us know. This includes any print quality issues, we need to know if
the problems you have with your black or color are based in the printer, or
communications with your computer, or the computer's software.
If the self-test prints your test bar(s) clearly, the printer hardware is not
at fault.
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