Hi Joe, can you please help me. I have no clue how to use my sandisc clip 2mg player. I tried but the songs do not play, keep locking and I wanted to delete and start over. Please can you help me? Thanks, Eileen

User Manual users guide operation instruction

Possible that the memory is corrupt due to some bad files and so it is best to connect the player to the PC and remove off all the files. Now format the memory and try to LOAD ONLY the safe files.
It is possible that a RESET can also make the player come off from the hang state but if this happens often then the memory must be cleared.

Hello,

Restoring your player can be done in 2 main steps:
>>1. For updating the firmware, the player should be switched to MSC mode.
This could be done through the menu. When not knowing what the display shows, use the forcing method in next link:
http://kb.sandisk.com/app/answers/detail/a_id/61/sno/0
See the Sansa Clip steps below:
1. Turn device OFF.
2. Slide the Hold switch down to Lock (orange color showing).
3. Press and hold the center button while connecting the device to the PC.
<<

>> 2. Once connected in MSC mode you can use the firmware updater when having Windows operating system, see next page:
http://kb.sandisk.com/app/answers/detail/a_id/300/kw/firmware%20updater/r_id/101834
<<

For others who have MAC or Linux operating system you can not use the firmware updater: firmware should be manually downloaded from Sansa Forums and installed afterwards:
http://forums.sandisk.com/sansa/

If this was helpful I'd appreciate your answer.
When needing more help, just add a comment in this thread.

i had this exact problem. i formatted my sansa clip and then re-synced it.

I later found out that while trying to download more songs, the entire songs in my sandisk mp3 was corrupted by a virus. I solved the problem by formatting the device and thereafter downloaded new songs into it. As soon as I did that, the songs started playing normally at full volume.

The user manual describes switching USB modes:
http://www.sandisk.com/assets/File/Downloads/user-guides/clip-usermanual.pdf

-Tha Mp3 Doctor

Switch the player from USB to either Auto or MTP mode. Or, you can transfer ALL songs in the manner you have just described. Either way.

-Tha Mp3 Doctor

The songs that are on there were probably taken from the Rhapsody music service, or some other subscription music service. You must continue/renew the subscription to be able to continue playing them on the Sans clip.

one of the buttons is damage and making a short if it under guarantee send it back if not send in for repairs

It might be a glitch and I had my Sandisc Sansa e250R mp3 player for a very short time but I think if you delete the Rhapsody Channels with the player instead of the computer it might work. Hope it works