20 Most Recent Xerox Phaser 7400/N Printer Questions & Answers

U60: Job Offset Home Position error. Job Offset does not reach home position.
  1. Cycle the printer's power.
  2. If the problem persists follow the procedure below.
Check the following for evidence of fault or damage: Home Position Sensor Adjuster. Home Position Sensor. SNS Harness: is there any damage or misalignment? The rest of my steps can only be done in Technician's Service Mode and should only be done if you are qualified to service this machine.

Xerox Phaser... | Answered on Jan 02, 2015

Do you need to change out your black color cartridge? Check your ink levels to make sure that you have plenty of each color. Also, check the settings for your printer (perhaps under "properties") and make sure that you haven't clicked on "grey scale". I hope that this helps.

Xerox Phaser... | Answered on Jul 15, 2014

The optical photoconductor is the unit that the toner cartridge sits on top of and there are 4 of them, one for each color.

Xerox Phaser... | Answered on May 30, 2014

check tansfer unit bias contact or reinsert hvt machine will be ready

Xerox Phaser... | Answered on Mar 31, 2014

have you cleaned the LED's?

Xerox Phaser... | Answered on Oct 11, 2013

There is a list of different parts that can be causing this error.

The first one is if its not seated properly. You can take it out and put it back in to make sure it is seated. Having bought a new one means that this is the only simple solution to this problem.

Here are the different parts that may need to be replaced as per the service manual states:

the imaging unit sensor board
the CTG0 harness
the engine control board
imaging unit motor
the lift uplink
the motor driver board
the low voltage power supply

!! that't a lot of possibilities and there are a series of electrical and mechanical tests that must be performed. You will have to call for service. Unless its seated incorrectly.

Xerox Phaser... | Answered on May 20, 2012

The Service manual says:

The Drum Phase Sensor for the named Imaging Unit indicates that the drum is out of position.

Initial Actions:

Reseat the indicated Imaging Unit.
Cycle the printer's power.

after these steps it gets a lot more detailed and you would need to be an experienced tech to understand everything and follow the steps within a timely manner, if reseating the cyan imaging unit doesn't fix the problem, then you will have to call for service.

Hope that helps


Xerox Phaser... | Answered on May 20, 2012

You can try do a NVRAM reset. If after that you still have the error message then I would tell you to contact the Xerox team as you might have a wrong consumable (defected/wrong CRUM) information.
NVRAM reset: http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE?St=36,E=0000000002092637520,K=9394,Sxi=5,Case=obj(3085)

Xerox Phaser... | Answered on Apr 12, 2012

HI there check the fuse on the xerox machine and let me know its ok or not.

Xerox Phaser... | Answered on Jan 24, 2011

Issue with your Sitting Configuration...Check Drum & Cartrige for bad installation Check Side Cover for

Xerox Phaser... | Answered on Sep 24, 2010

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